Windows Update Error code 80240038 on Windows 7 IE8

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  Hi FritzTEK,
  
  Thanks for posting in Microsoft Technet Forums.
  
  Error code 80240038 can be caused by failed proxy server, Windows Firewall or anti-virus. To resolve this kind of issue, I would like to propose the following suggestions:
  
  1. Temperarily disable any security software and turn off Windows Firewall, then update again.
  2. If you have ISA installed, switch the proxy or bypass the ISA to update. 
  3. What is the number of Windows Update? You can also manually download the update through Microsoft Update Catalog.
  
  Reference:
  
  Windows Update Error code 80240038
  
  You experience problems when you access the Windows Update Version 6 Web site through a server that is running ISA Server
  
  Best Regards
  Dale Qiao
  TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

  Thursday, March 18, 2010 9:00 AM

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  Hi Dale.  Thanks for the input.
  
  I disabled Anti-Virus and placed the client in a group that removes all firewall restrictions. 
  This was not successful.
  Manual download of the update through Microsoft Update Catalog failed as the Active X controls never prompted, regardless of the IE trusted site and Internet Security setting.  In comparison, I was able to access the Microsoft Update Catalog with much more restrictive policy settings and Anti-Virus enabled.
  
  Do you have any further recommendations
  
  

  Thursday, March 18, 2010 5:26 PM
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  Additionally, you can try to reset the IE settings or perform a Clean Boot to access Microsoft Update Catalog . If you own another browser, you can launch it to test and see if the issue occurs the same.

   

  Best Regards
  Dale Qiao
  TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

  • Marked as answer by Dale QiaoModerator Wednesday, March 31, 2010 8:53 AM

  Wednesday, March 24, 2010 6:02 AM

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  Hi,

  As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
  BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

  Best Regards
  Dale Qiao
  TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

  Wednesday, March 31, 2010 8:53 AM

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  We were unsuccessful with the recommended steps.

  To resolve the matter, we have deployed WSUS.

  • Marked as answer by Dale QiaoModerator Sunday, May 16, 2010 3:45 PM

  Friday, May 14, 2010 2:06 PM