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Windows 7 application icons lost after application installation RRS feed

  • Question

  • There seems to be a bug that in our environment we have witnessed several times. An application gets installed (we've seen it happen with several applicatons, most recently with Crystal Reports Viewer and Adobe Acrobat Reader) and all of the icons on the desktop, programs list and when viewed through explorer have the invalid shortcut icon picture. What is most peculiar is that it doesn't affect all shortcut types. It certainly affects MS Office, Adobe Reader, VMWare VSphere Client and others. There are many discussion threads that suggest to clear the icon cache or a corrupted profile. These answers all seem to miss the real issue. What we have noticed is that the contents of the %systemroot%\Installer directory gets deleted leaving only the installation package of the most recently installed package and the missing icons is the symptom of this condition. Futhermore additional problems are created such as modify/repair installations of installed software fails since the Installer directory is emptied. While the missing icons are an irritant, not being able to uninstall or perform a repair install on a software package is very problematic. Short of performing a Windows system reinstall, are there any other options we have?
    Tuesday, February 8, 2011 8:13 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    First, I suggest you perform a full scan for your computers.

     

    Also, it is possible that some software conflicts lead to delete the folders in Installer folder. I suggest you try to perform a clean boot to see if you can determine the root cause.

     

    Currently, I suggest you try to boot into the last good known configuration or get back to previous good time point via System Restore to check the result.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 1:51 AM
    Wednesday, February 9, 2011 10:08 AM

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    First, I suggest you perform a full scan for your computers.

     

    Also, it is possible that some software conflicts lead to delete the folders in Installer folder. I suggest you try to perform a clean boot to see if you can determine the root cause.

     

    Currently, I suggest you try to boot into the last good known configuration or get back to previous good time point via System Restore to check the result.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 1:51 AM
    Wednesday, February 9, 2011 10:08 AM
  • Hi,

     

    I am just writing to check the status of this thread. Was the information that I provided in previous reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, February 15, 2011 1:46 AM
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, February 23, 2011 1:52 AM