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Basic SharePoint 2007 features functionality does not work for client with XP SP3 + IE 8 (version 8.0.6001.18702). RRS feed

  • Question

  • Basic SharePoint 2007 functionality does not work for all the client machines with following configuration since few weeks. Please help.

    1. User cannot upload documents (single upload / multiple upload). Single upload does not through error after clicking upload button but does nothing and bring back to same page with upload button with clearing the fields. Multiple upload throws error (cannot run windows sharepoint services on this page)
    2. Cannot add items to list. On submit page flickers and all the fields are cleared but data is not saved.
    3. Cannot assign/edit permissions. On sumbit button all the information is cleared.
    4. Open in windows explorer also does not work
    5. All the above mentioned funcationalities work fine in firefox, but not in IE.

    Client Configuration:

    • XP SP3
    • IE 8 Version 8.0.6001.18702

    Site is in local intranet zone. Was wroking perfectly fine before few weeks. Checked all the updates installation dates, no update since 5 months.

     


    Regards Nikhil


    • Edited by NikhilSD Monday, November 21, 2011 3:32 PM Added point 5
    • Edited by Mike Walsh FIN Tuesday, December 13, 2011 9:51 AM Please help removed from title
    Friday, November 18, 2011 12:37 PM

Answers

  • Finally here is the ROOT CAUSE for this issue:

    Network/Riverbed tam removed HTTP tuning from RIVERBED (version 6.3) for SharePoint.

    Note: Riverbed 6.5 doest not need this removal as it does not have HTTP tunings by default.


    Regards, Nikhil Sharma Dharanipragada

    • Marked as answer by NikhilSD Monday, June 11, 2012 11:49 AM
    Monday, June 11, 2012 11:49 AM

All replies

  • Hi Nikhil,

    I found similar problems documented at these blogs.

    http://www.sharepoint-insight.com/2009/02/03/how-to-fix-cannot-run-windows-sharepoint-services-on-this-page/

    http://www.beyondweblogs.com/post/Cannot-run-windows-sharepoint-services-on-this-page-Sharepoint-error-during-multiple-documents-upload.aspx

    Please see if this helps you.  Kindly ensure that you backup the original files, before making any changes.


    Thanks & Regards,
    Kamlesh | Blog | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, November 18, 2011 2:01 PM
  • Hi KSDN,

    Thank you for your response. Not only multiple upload, but many common functionalities does not work. Additionally both Single and Multiple upload works for other clients with various other IE+OS combinations. So I would not consider making any changes to my Server.


    Regards Nikhil
    Friday, November 18, 2011 2:50 PM
  • Nikhil,

    Did we try to open the site with Firefox and then try to upload the document ("Upload multiple documents" option will be unavailable in firefox)
    If that works, i would then reset IE (Start--> Run--> inetcpl.cpl-->Advanced tab and then select reset).

    Are you able to open the library in explorer view?

    Thanks,
    Satyam

     


    Live life king size
    Friday, November 18, 2011 8:56 PM
  • Hi Styam,

    Thank you for the reply. I am not sure about the explorer view thing, I would ask. I would try this on Monday (as the problem is with endusers they are not available over the weekend). I would come back with results.


    Regards Nikhil
    Saturday, November 19, 2011 2:37 PM
  • Hi Satya,

    Just tested again, works perfectly fine in firefox but not in IE (details in original post). I have tried IE reset, issue is not resloved still after doing IE reset.

    NO, open in explorer view does not work, no error is displayed though. Please let me know if you know more ideas to fix this?


    Regards, Nikhil Sharma Dharanipragada
    Monday, November 21, 2011 5:54 AM
  • Hi Nikhil,

     

    Did you have any proxy settings in IE? Or did you have ever edited the upload.aspx?

     

    Here is a KB article talking about this issue, you can refer to it:

     

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;305059

     

    Hope this helps.

     

    Thanks,

    Pengyu Zhao

    Wednesday, November 23, 2011 11:08 AM
  • Nikhil,

    Quick Question:- The issues which you see, do you see this on HP Laptops?

    With respect to the issues please try the below:

    1) Make sure that a service called web client is running (is in started state) on the computers (Start-->Run-->services.msc and look for a service called web client) this should resolve the "view in explorer view"

    2) Run Microsoft Office diagnostics.

    3) Compare the Activex setting between the computers (once which is working normally and one which is not).

    4) Last but not lease, try to install Silverlight. which should provide you a different view to upload documents.

     

    Let me know if that helps

    Satyam


    Live life king size
    Friday, December 9, 2011 8:17 PM
  • Thank you for your time to reply. These did not help! :(

    1. Explorer view does not work even after starting webclient service on client machine
    2. Already ran ms diagnostics
    3. I have compared active x and made them same but no luck
    4. Silverlight is already installed on the client machine

    Guys any more inputs are welcome :)


    Regards, Nikhil Sharma Dharanipragada
    Tuesday, December 13, 2011 9:38 AM
  • Hi Pengyu Zhao, There are no proxy setting in IE, I am sure. The link does not apply to my case. Thank you for your inputs.
    Regards, Nikhil Sharma Dharanipragada
    Tuesday, December 13, 2011 9:39 AM
  • Finally here is the ROOT CAUSE for this issue:

    Network/Riverbed tam removed HTTP tuning from RIVERBED (version 6.3) for SharePoint.

    Note: Riverbed 6.5 doest not need this removal as it does not have HTTP tunings by default.


    Regards, Nikhil Sharma Dharanipragada

    • Marked as answer by NikhilSD Monday, June 11, 2012 11:49 AM
    Monday, June 11, 2012 11:49 AM