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I forget the administrator password, therefore i can not open my account.

All replies

  • Hi Dr. Mohamed Kelany,

    Do you mean you forget your system administrator password?

    "therefore i can not open my account"

    Would you describe the issue with more details?

    Do you have a spare administrator account?

    If yes, we could logon this account and change password through control panel\user accounts and family safety\add or remove user accounts\click your password forgot account\click "change the password".

    If the forgotten administrator account is a Microsoft account, we could refer to How to reset your Microsoft account password to reset password.

    Beyond all that, we need to reinstall system to create a new account again.

    Bests, 


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    Tuesday, October 9, 2018 8:12 AM
    Moderator
  • Hi, 

    Haven't received your message a few days, was your issue resolved? 

    If my reply is helpful for resolving the issue, please remember to mark it as answer which can help other community members who have same questions and find the helpful reply quickly.

    Bests,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 18, 2018 7:35 AM
    Moderator