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Offline files access denied RRS feed

  • Question

  • I have a Win8 Helix Laptop

    Can no longer open or copy Offline files/folders received Access denied messages

    Other users can login and their offline folder access and sync to the share works with no issues

    Need to retrieve the offline data for the user before I try to clear the cache

    I can open and view offline files from the Sync Center but I can not copy .. access denied message

    The sync fails as well with access denied messages for every file

    Any thoughts are welcome

    Thursday, February 22, 2018 8:28 PM

All replies

  • Hi,

    Please check if there is any event created in System and Application of Event Viewer.

    Did your PC join the domain?

    Did you encrypt your offline files?

    Could you make new files/folders available for offline use?

    Please try to use clean boot to see if the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows


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    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Monday, February 26, 2018 1:47 AM
    Friday, February 23, 2018 7:16 AM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, February 26, 2018 1:47 AM