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Microsoft Identity Manager 2016 upgrade - MSP patch keeps rolling back and failing to install RRS feed

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    Hi folks I'm trying to update our instance of Microsoft Identity Manager 2016 from version 4.3.1935.0 to version 4.6.263.0 via the provided MSP. I'm trying to update the MIM Service and Sync Components (we only use the SSPR element of MIM) and every time I run the MSP patch, it fails and rolls back. The patch I am trying to install is: MIMSyncService_x64_KB4512924 MIMService_x64_KB4512924

    I've output verbose logs and the below are the relevant errors I am getting:

    MSI (c) (E8:28) [20:44:32:690]: Note: 1: 2262 2: Error 3: -2147287038

    MSI (c) (E8:28) [20:44:32:690]: Note: 1: 2262 2: Error 3: -2147287038

    DEBUG: Error 2749: Transform VL.2 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.4.1302.0, found product version 4.6.34.0.

    DEBUG: Error 2749: Transform VL.3 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.6.31.0, found product version 4.6.34.0.

    DEBUG: Error 2749: Transform VL.4 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product version == 4.6.33.0, found product version 4.6.34.0.

    DEBUG: Error 2746: Transform EVAL.5 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

    DEBUG: Error 2746: Transform EVAL.6 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

    DEBUG: Error 2746: Transform EVAL.7 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

    DEBUG: Error 2746: Transform EVAL.8 invalid for package C:\Windows\Installer\68cfdb.msi. Expected product {E38A2125-01B4-4CFF-B4F9-0E2DD61344E1}, found product {5A7CB0A3-7AA2-4F40-8899-02B83694085F}.

    (E8:28) [20:44:32:706]: Transforming table Error.
    MSI (c) (E8:28) [20:44:32:706]: Note: 1: 2262 2: Error 3: -2147287038

    MSI (c) (E8:28) [20:44:32:706]: Transforming table Error.

    MSI (c) (E8:28) [20:44:32:894]: Skipping action: ErrorNotElevated (condition is false)

    MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
    MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
    MSI (c) (E8:84) [20:44:32:894]: Note: 1: 2262 2: Error 3: -2147287038

    MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
    MSI (c) (E8:84) [20:44:32:894]: Transforming table Error.
    MSI (c) (E8:84) [20:44:32:894]: Note: 1: 2262 2: Error 3: -2147287038

    MSI (c) (E8:28) [20:44:32:972]: Doing action: DetectStoreServerIgnoreError
    Action 20:44:32: DetectStoreServerIgnoreError.
    Action start 20:44:32: DetectStoreServerIgnoreError.

    MSI (c) (E8:B8) [20:44:32:987]: Invoking remote custom action. DLL: C:\Users\xxxx\AppData\Local\Temp\MSI6C5E.tmp, Entrypoint: DetectStoreServerIgnoreError

    Action ended 20:44:33: DetectStoreServerIgnoreError. Return value 1.

    CustomAction DetectServiceAccount returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    MSI (c) (E8:28) [20:44:33:206]: Doing action: SetupCompleteError
    Action 20:44:33: SetupCompleteError.
    Action start 20:44:33: SetupCompleteError.

    Action 20:44:33: SetupCompleteError. Dialog created

    Action ended 20:44:38: SetupCompleteError. Return value 2.

    Property(C): ErrorDialog = SetupError

    MSI (c) (E8:28) [20:44:38:316]: Product: Microsoft Identity Manager Synchronization Service - Update 'MIM Synchronization Service Hotfix KB KB4512924' could not be installed. Error code 1603. Additional information is available in the log file D:\MIM2016SP2\mimsyncservice.log.
    MSI (c) (E8:28) [20:44:38:316]: Windows Installer installed an update. Product Name: Microsoft Identity Manager Synchronization Service. Product Version: 4.6.34.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: MIM Synchronization Service Hotfix KB KB4512924. Installation success or error status: 1603.

    MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
    MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
    MSI (c) (E8:28) [20:44:38:316]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
    MSI (c) (E8:28) [20:44:38:316]: Transforming table Error.
    MSI (c) (E8:28) [20:44:38:316]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (E8:28) [20:44:38:316]: Product: Microsoft Identity Manager Synchronization Service -- Configuration failed.
    MSI (c) (E8:28) [20:44:38:316]: Windows Installer reconfigured the product. Product Name: Microsoft Identity Manager Synchronization Service. Product Version: 4.6.34.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

    Then the patch installer ends with the following (not errors):

    MSI (c) (E8:28) [20:44:38:316]: Grabbed execution mutex.
    MSI (c) (E8:28) [20:44:38:316]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (E8:28) [20:44:38:316]: MainEngineThread is returning 1603

    Any ideas folks on why this patch is not applying?

    Thanks RW

    Saturday, October 31, 2020 3:22 PM

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    Hi,

    You'll need to install MIM2016 SP2 before applying this hotfix.

    Because you're on a really old version of FIM/MIM, please take care to test SP2 thoroughly in Dev before applying in a Production environment.

    Br,

    Leo

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    Monday, November 2, 2020 8:36 AM
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    Thanks for the response Leo.

    I've already downloaded the MIM 2016 Service Pack 2 files and when I attempt to run the setup.exe (version 4.6.34.0) on the server, it fails immediately with:

    "Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel".

    So, I cannot even get past this part.

    The current install version for both MIM 2016 Service and Portal as well as Sync Service is definitely: 4.3.1935 

    Any ideas?

    Cheers

    RW




    • Edited by RDWUK Monday, November 2, 2020 7:14 PM
    Monday, November 2, 2020 7:14 PM
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    Hi,

    I haven't done this, but perhaps you need to install SP1 first?

    Then install SP2.

    You're on a really old version :)

    Br,

    Leo

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    Tuesday, November 3, 2020 10:45 AM
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    Did you ever get to the bottom of this? I'm seeing a similar issue.
    Wednesday, December 2, 2020 12:32 PM
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    Hi,

    You can always do uninstall of the old one and then install some fresh version of MIM using old databases. It should upgrade databases and catch all the configuration.

    But of course it's good to check the process in some test environment!


    Borys Majewski, Identity Management Solutions Architect (Blog: IDArchitect.NET)

    Sunday, December 6, 2020 1:23 PM