Issue with Folder Redirection in W2008R2 RRS feed

  • Question

  • Good Day, System description: 1. W2k3 Domain Controller 2. 2 servers W2k8 R2 fully patched as domain members servicing RDS. Let's call them Server1 and Server2 3. Users have roaming profiles AND folder redirection because we use HP thin clients and i don't want their profiles to be permanent lay on the Server system drives. Both profiles and redirected folders exist in a drive on Server1. 4. Different OU's in Active Directory for Servers and Users. My problem is the following: When a new user does the initial login, in order to create his profile, on Server1, the profile is created "correctly" but he can't login to Server2 afterward. When he does, redirected folders doesn't apply correctly and the error: "Failed to apply policy and redirect folder "Start Menu" to "\\Server1\userdata$\fotios\Start Menu". Redirection options=0x9231. The following error occurred: "Failed to build the list of regular subfolders under "\\Server2\userdata$\fotios\Start Menu"". Error details: "The network name cannot be found." with Event ID 502 appears. Of course this error appear for all redirected folders. If however, they do the initial login on Server2, then everything is correct. Profile is created correctly and the user can login to both servers without redirection problems. By digging deeper i discovered that for the users with problem (initial at Server1) in the HKUsers\....\User Shell Folders key, the values referring to redirected folders appear as \\%Computername%\... instead of the configured redirection path. Users without problem (initial at Server2) have the correct pathname value. Both servers have identical setup and policies. Any help would be appreciated. Regards Kostas
    Wednesday, March 16, 2011 3:26 PM

All replies

  • Hi,

    Have you checked the new folder's permission in Server1?

    Make sure the path is correct.

    This hotfix may help http://support.microsoft.com/kb/977229

    Technology changes life……
    Sunday, April 10, 2011 1:09 PM
  • Hi Dollar,


    I don't think it's a permission issue since i don't have an access problem.


    The actual problem is the false interpretation or configuration of the redirected folder path.


    I believe that the first time the user profile is created, all folder paths are written somewhere, AD probably, and are not created again each time a user login. So when a new profile is initially created, by login to Server2, the redirected folders path is correctly created as "\\Server1\userdata$\user\...." where "\\Server1\userdata$" is the string entered in the GPO for Redirected Folders. But if the initial login is at Server1, then, since the login server (Server1) and the server configured in the Redirection path (\\Server1\...) are the same, instead of using the exact GPO string it converts it to the shortcut "%Computername%\userdata$\..." which is used thereafter.

    Could it be this case?


    Monday, April 11, 2011 3:26 AM
  • Did you ever work this out?  I am having the same issue.
    J. Duke Rogers Communicore Technologies & Triangle Forensics
    Sunday, August 21, 2011 1:31 PM
  • Also, the hotfix would not run on my machine, windows 2008 r2.  I tried it both on the member server and on the DC.  It said it didnt apply to my system, Im guessing they have included it in another update
    J. Duke Rogers Communicore Technologies & Triangle Forensics
    Sunday, August 21, 2011 1:46 PM
  • Hi Duke, As you can see i haven't received any recommendation from anyone, including Microsoft Techs, although it's painfull. Perhaps they are used in having bugfull Server OS's. Nevertheless, i have found a work around. Force the users having this problem to login to the initial (Server1) server. Run "regedit", go to the relevant "HK_Users" Key, then to "Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" and edit/change the relevant values. It's not easy, especially if you have a lot of users, but it's working. Let's hope they'll provide a better and permanent solution.
    Monday, August 29, 2011 9:10 AM
  • Thanks for the workaround Kostas!  These forums are usually great but when you cant get an answer as in your case it usually means you are SOL.  When I am googleing something and I end up here on a post from 2008 with no answer - its workaround time.  anyway thanks
    J. Duke Rogers Communicore Technologies & Triangle Forensics
    Tuesday, August 30, 2011 11:33 PM
  • I too have this issue... very annoying it is. And alas, no info/help from MS whatsoever. :-(
    Website | Blog
    Saturday, December 10, 2011 12:36 AM
  • Hi,


    We passed the info to the appropiate team and we are investigating the issue. Thank you for your feedback and we'll keep you posted!





    Saturday, January 7, 2012 12:00 AM
  • I tried changing the values on server1, which were indeed %computername%, but that didn't correct the issue in my particular situation. I am only experiencing this issue on my RDS servers, which are running Citrix. All other servers seem to be fine...
    Tuesday, February 7, 2012 5:15 PM
  • This is what I found to resolve the problem and I believe the solution to the problem is fairly simple.

    Do these steps from the server:

    1.) make sure you have a folder named with the user account name in redirected folder location.

    2.) make sure the user has full control of the folder.

    3.) make sure that the user, not the administrator, is the owner of the folder.

    From the workstation, logged in as the user:

    4.) create the sub-folders for redirection such as "Desktop", Favorites, etc. under the user's redirected folder. 

    5.) Log off/on as the user. 

    6.) check to see that the files have been moved to the redirected folder and have been removed from user profile. 

    You should experience a long logon period during this initial sync if there is significant user data.  This is a good sign that the data is being moved and redirected folders are working.  Don't interrupt the process!

    You can of course do some limited automation or copy/paste operations to resolve the problem for multiple users.

    I hope this helps.


    JR SBS Specialist

    Monday, January 6, 2014 4:03 PM