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Office 365 Attachment download fails RRS feed

  • Question

  • Hello,

    I have a problem when downloading Office 365 mail attachments.

    The download starts then just closes, the partly downloaded attachment is in the downloads folder and all the partial downloads are different sizes. For example a 7MB attachment may get to 4MB and stop.

    Same attachments on other mail providers e.g. gmail, yahoo download completely all time. 


    There is no error message at all but the download is still incomplete. The O365 behaviour is erratic, at times the download completes, most times it fails along the way.

    Does anyone have some experience, any idea about this, what I can try to resolve this issue.

    Thank you.

    Tuesday, August 23, 2016 9:59 AM

Answers

  • Hi,

    Do you means that the attachment cannot download for Office 365 account?

    To narrow down your issue, i want to confirm:
    1. Which client are you used, Outlook or OWA?
    2. How about try it with other browser?

    If you use OWA, please try IE to login and download for testing.


    Best Regards,

    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Allen_WangJF Monday, August 29, 2016 1:25 PM
    • Marked as answer by Allen_WangJF Saturday, September 3, 2016 12:16 PM
    Wednesday, August 24, 2016 9:20 AM

All replies

  • Hi

    is this from the office client or from the portal?


    Edward van Biljon - Exchange MVP

    Tuesday, August 23, 2016 11:37 AM
  • Hi,

    Do you means that the attachment cannot download for Office 365 account?

    To narrow down your issue, i want to confirm:
    1. Which client are you used, Outlook or OWA?
    2. How about try it with other browser?

    If you use OWA, please try IE to login and download for testing.


    Best Regards,

    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Allen_WangJF Monday, August 29, 2016 1:25 PM
    • Marked as answer by Allen_WangJF Saturday, September 3, 2016 12:16 PM
    Wednesday, August 24, 2016 9:20 AM