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Migrating EnterpriseVoice users form on-prem to O365: several accounts show as voiceenabled: False

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Migrating users from on-prem pool to O365. Hybrid in place. Users are EV enabled and in full use on-prem currently.

When moved 80 test users, approximately 25 users had their voice setting go to false.

Any idea how to have this not happen? Have over 1000 more to go and don't want this to happen.

Wednesday, June 13, 2018 5:20 PM

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Hi BiggJake,

Are these users all have Phone System license?

Please check the Directory Sync Status if it was update to date like the following screenshot.

If you have the sync issue,you could refer to this link.
https://support.office.com/en-us/article/fixing-problems-with-directory-synchronization-for-office-365-79c43023-5a47-45ae-8068-d8a26eee6bc2?ui=en-US&rs=en-US&ad=US
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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- Proposed as answer by Leon-LuMicrosoft contingent staff Friday, June 15, 2018 11:37 AM
Thursday, June 14, 2018 8:16 AM
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Hi,

Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Proposed as answer by Leon-LuMicrosoft contingent staff Tuesday, June 19, 2018 9:12 AM
Friday, June 15, 2018 11:37 AM