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SAP GUI 7.30 not starting IE window RRS feed

  • Question

  • We are having problem with SAP GUI 7.30 SP3 package sequenced in App-V 5.0 (Windows 7/32-bit) sequencing machine.

    When run in App-V Client machine and entering a code in the GUI that tries to open IE window to show contents, the IE just don't open. When viewed with Procmon, and showing only IE related file operations, the following can be seen:

    Any ideas of how to solve or troubleshoot this?

    Br, Kari

    Tuesday, November 25, 2014 5:45 PM

Answers

  • Firstly check if you have KB2984972 installed, apply the workarounds detailed here: https://support.microsoft.com/kb/2984972

    Secondly, try enabling COM interaction on the package in the sequencer settings (or by adjusting the config file with ACE).

    There are no issues shown in the Procmon screenshot. Does the iexplore.exe process start and quit, or not start at all?


    Wednesday, November 26, 2014 11:57 AM
  • Thank you for your answers. The problem disappeared after ticking in the Enable interaction checkboxes:

    1. In App-V sequencer machine, started Sequencer and opened the existing appv package for modifying.
    2. Edit package.
    3. In the Advanced tab, ticked in both of the Allow all named objects and Allow all COM objects to interact with the local system checkboxes
    4. File - Save

    Then reinstalled the newly generaged msi file (along with the updated appv file) and, the IE started to open.

    What makes me wondering it thatm I would have thought that appv applications would e able by default to interact with local system.
    Anyone understanding the real nature of those checkboxes?

    • Marked as answer by Kari O Thursday, June 25, 2015 5:02 PM
    Friday, December 12, 2014 4:01 PM

All replies

  • Firstly check if you have KB2984972 installed, apply the workarounds detailed here: https://support.microsoft.com/kb/2984972

    Secondly, try enabling COM interaction on the package in the sequencer settings (or by adjusting the config file with ACE).

    There are no issues shown in the Procmon screenshot. Does the iexplore.exe process start and quit, or not start at all?


    Wednesday, November 26, 2014 11:57 AM
  • If I know that an Internet Explorer process is supposed to be spawned. I would look in Process Monitor for the PROCESS CREATE operation for iexplore.exe.

    Do you see one?


    Steve Thomas, Senior Consultant, Microsoft

    App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat

    http://blogs.technet.com/gladiatormsft/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

    Wednesday, November 26, 2014 6:21 PM
  • Thank you for your answers. The problem disappeared after ticking in the Enable interaction checkboxes:

    1. In App-V sequencer machine, started Sequencer and opened the existing appv package for modifying.
    2. Edit package.
    3. In the Advanced tab, ticked in both of the Allow all named objects and Allow all COM objects to interact with the local system checkboxes
    4. File - Save

    Then reinstalled the newly generaged msi file (along with the updated appv file) and, the IE started to open.

    What makes me wondering it thatm I would have thought that appv applications would e able by default to interact with local system.
    Anyone understanding the real nature of those checkboxes?

    • Marked as answer by Kari O Thursday, June 25, 2015 5:02 PM
    Friday, December 12, 2014 4:01 PM
  • http://blogs.technet.com/b/gladiatormsft/archive/2013/09/11/app-v-on-com-isolation-and-interaction.aspx

    http://blogs.technet.com/b/gladiatormsft/archive/2013/11/05/app-v-on-named-kernel-object-virtualization-a-k-a-the-vobjects-subsystem.aspx


    Steve Thomas, Senior Consultant, Microsoft

    App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat

    http://blogs.technet.com/gladiatormsft/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

    Friday, May 29, 2015 2:55 PM