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PLEASE HELP Setting up CX600 RRS feed

  • Question

  • Hi there, Im a complete newbie here! i was given a cx600 by my boss to set up to my ring central account, so i plugged the phone into the mains and the screen came up then went white with lines so i reset it as per advice online and now the screen is completely black!!! 

    What do i need to do from here? ANY advice at this point would be great!! 

    Sunday, October 23, 2016 1:01 PM

Answers

  • Hi Alex06011993,

    Welcome to post in our forum.

    Would you please tell us did you mean that when you connect the Polycom CX600 the Lync client turns to white or the Polycom phone indicates white?

    For Lync client side, please try to delete Lync cache files and make sure it has the latest update.

    Lync 2010 client: %UserProfile%\AppData\Local\Microsoft\Communicator\ sip_UserName@Domain.com

    Lync 2013 and SFB 2015:%userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com

    For Polycom CX600, please try to update the firmware and test again.

    To connect your phone with your computer and Lync:

    1 On the Welcome screen, select Yes, as shown next. 

    2 Connect a USB cable from your computer to the USB port on your phone.  Your Lync client displays a prompt to enter your login credentials.

    3 Press Sign in on the phone.

    4 Enter your password in the Lync client on your computer.

    After you connect your phone to your computer, set your phone as your primary device in the Lync client.

    To set your phone as your primary device:

    » In the Lync client, click Tools > Audio Device Settings, and select Polycom CX600 as your primary audio device

    Now create a PIN number on your phone to use to unlock your phone and access your voicemail.

    To set up your PIN number for your phone:

    » Enter a six-digit number, select Next, enter the number again, and select Done, as shown next. 

    After you create your PIN number, continue setting your phone’s time zone, time format, date format, and ringtone

    The following blog is about how to configure Lync server for your IP phones, please refer to

    http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/

    Hope this reply helpful to you.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, October 31, 2016 10:08 AM
    • Marked as answer by Alice-Wang Sunday, November 6, 2016 3:52 AM
    Monday, October 24, 2016 3:09 AM

All replies

  • Hi Alex06011993,

    Welcome to post in our forum.

    Would you please tell us did you mean that when you connect the Polycom CX600 the Lync client turns to white or the Polycom phone indicates white?

    For Lync client side, please try to delete Lync cache files and make sure it has the latest update.

    Lync 2010 client: %UserProfile%\AppData\Local\Microsoft\Communicator\ sip_UserName@Domain.com

    Lync 2013 and SFB 2015:%userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com

    For Polycom CX600, please try to update the firmware and test again.

    To connect your phone with your computer and Lync:

    1 On the Welcome screen, select Yes, as shown next. 

    2 Connect a USB cable from your computer to the USB port on your phone.  Your Lync client displays a prompt to enter your login credentials.

    3 Press Sign in on the phone.

    4 Enter your password in the Lync client on your computer.

    After you connect your phone to your computer, set your phone as your primary device in the Lync client.

    To set your phone as your primary device:

    » In the Lync client, click Tools > Audio Device Settings, and select Polycom CX600 as your primary audio device

    Now create a PIN number on your phone to use to unlock your phone and access your voicemail.

    To set up your PIN number for your phone:

    » Enter a six-digit number, select Next, enter the number again, and select Done, as shown next. 

    After you create your PIN number, continue setting your phone’s time zone, time format, date format, and ringtone

    The following blog is about how to configure Lync server for your IP phones, please refer to

    http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/

    Hope this reply helpful to you.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Alice Wang
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, October 31, 2016 10:08 AM
    • Marked as answer by Alice-Wang Sunday, November 6, 2016 3:52 AM
    Monday, October 24, 2016 3:09 AM
  • Agree with Alice, you need to set up the device first, the  blog from schertz should help to set the initial preparation. Once you get the settings and certificate in the phone you will be able to sign in 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Monday, October 24, 2016 7:44 AM
  • Hello,

    Follow some sites to help you....

    https://technet.microsoft.com/en-us/library/gg399019%28v=ocs.14%29.aspx?f=255&MSPPError=-2147217396

    https://technet.microsoft.com/en-us/library/gg398275(v=ocs.14).aspx


    “Vote As Helpful” and/or “Mark As Answered” - Thiago Mendes da Silva - MCSE Communication - http://www.ucsteps.com/

    Monday, October 24, 2016 7:46 PM