locked
Format Change docx to .b7d2 RRS feed

  • Question

  • I was a microsoft word file . after setup windows when i open my file then not open my file and change format .b7d2  So how can i get my word file please help me any one .
    Monday, November 28, 2016 12:58 PM

All replies

  • Hi benjir,

    Based on your description, it seemed that the virus has changed the file extension.

    I suggest you run the antivirus software to scan your System.

    Any updates please let me know and I'm glad to help you.


    Regards,
    Emi Zhang
    TechNet Community Support

    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 29, 2016 6:14 AM
  • I was a microsoft word file . after setup windows when i open my file then not open my file and change format .b7d2  So how can i get my word file please help me any one .

    Sounds like Locky malware. Most likely the only way to revert is to use shadow copies, see here, but you may be lucky, so try some decryption software.

    If the files are important, DO NOT allow the AV software to delete malicious EXE files that may be hidden in system folders like Recycle bin. These EXE files may contain the salt, a figure used to produce the decryption key and decrypt your files.


    Well this is the world we live in And these are the hands we're given...

    Monday, December 5, 2016 9:05 AM