Outlook 2013 RRS feed

  • Question

  • Have Conditional Formating rules set for multiple users.  But one user cannot be set, it is greyed out.  Any suggestions?
    Wednesday, October 30, 2019 12:24 PM

All replies

  • Hi MB1131,

    We'd need more specific details to understand the situation.

    • Is that an Exchange, POP or IMAP account?
    • Is that user's own mailbox or a delegated one, a shared mailbox?
    • Have you tried it on different folders?
    • What is the version of Outlook installed?

    Nevertheless you can try these:

    - Make sure that Office has got all updates.

    - Disable all COM add-ins in Outlook:

    • Navigate through File > Options > Add-ins
    • Select "COM Add-ins" and click go GO
    • Uncheck all add-ins and click OK

    - Repair Office. First cast a quick repair. If problem persists, go with the online repair: 

    - Reset Outlook settings and preferences. Since you'll be playing with registry, don't forget to backup (export) them first so that you can import them back in case of any unexpected problems:

    • Close all Office apps and windows.
    • Open Registry Editor (regedit.exe).
    • Find these keys, export them first to have a backup for each one, and delete them:


    • Restart the computer.

    If none of these helps, please provide more details as I've mentioned before.

    Burak V.

    Wednesday, October 30, 2019 12:56 PM
  • Will give it a try.  Thank you.
    Wednesday, October 30, 2019 3:13 PM
  • Hi,

    How is everything going on with this issue? Any updates?

    If you have further concern, please feel free to post back.

    If the reply helps, it's recommended to mark it as answer. This will make answer searching in the forum easier and be beneficial to other community members as well. 



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    Thursday, October 31, 2019 2:38 AM
  • I’ll write a brief summary here for your information:

    [Issue Symptom:]


    Confitional Formatting option grey out


    [(Possible) Cause:]


    1. Corrtupted Office settings
    2. Third-party add-ins


    [Troubleshooting Steps so far:]

    1. Try safe mode
    2. Repair Office
    3. Reset settings via registry




    Saturday, November 9, 2019 3:34 AM