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    I work for a small electric utility in Florida.  We purchased some devices from a company called Powermetrix that hook up to meters and take readings and then, when brought back to the office, connect to our employees Dell laptops and download the results.

    The company utilizes Windows Mobile Device Center in order to connect the device.  On two of the computer we have, the device connected fine through WMDC, but the other two did not.  They show up in device manager as "Generic Serial Prototype (remember to change idvendor)"

    I have tried uninstalling and reinstalling mobile device manager and the drivers as they show up and then starting it all over, but the same thing keeps happening.  I'm really hoping someone can help me get this device connected.

    The system is Windows 7 32-bit with the latest version of WMDC.

     

    Wednesday, November 23, 2011 1:21 PM

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    Hi,

     

    According to your description, I suggest to remove all unnecessary hardware on Windows 7, logon with Clean Boot for test.

     

    Also reinstall the device driver, change another USB port for test.

     

    Furthermore, I suggest to contact the device manufacturer for further help, may be they have any solution for this.

     

    Thank you for your understanding.

     

    Regards,

    Leo   Huang

     

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, November 25, 2011 5:43 AM
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    Thank you for replying, Leo.

    I have tried uninstalling and reinstalling several times in different USB ports with the computer both docked and undocked.

    I admit that I did not try a clean boot install so I will.  

    I did call the company and their response is that is usually works for everyone and they have no idea what to do about it.  We have three machines using this software and only 1 worked properly.

    I'll respond with results as soon as I have any.

     

    Thanks again,

    Robert

    Monday, November 28, 2011 1:41 PM