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Remote Desktop Connection has stop'd working. RRS feed

  • Question

  • Problem signature:
      Problem Event Name: APPCRASH
      Application Name: mstsc.exe
      Application Version: 6.2.9200.16384
      Application Timestamp: 50108ae1
      Fault Module Name: ntdll.dll
      Fault Module Version: 6.2.9200.16384
      Fault Module Timestamp: 5010acd2
      Exception Code: c0000005
      Exception Offset: 0000000000005512
      OS Version: 6.2.9200.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 2534
      Additional Information 2: 25341db0b9a417145dca7b48f0cbb4e4
      Additional Information 3: a713
      Additional Information 4: a71352bbdf06cb9997aaf28933a5ca7d
    Tuesday, January 7, 2014 11:24 PM

Answers

  • Hi,

    Based on the current situation, this error means mstsc.exe made a call into ntdll.dll (which is part of the Windows operating system) and whatever they're doing, they're doing it wrong because it caused a crash.

    Let us try capture a dump file  and upload your app dump file.

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\mstsc.exe]

    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\

      00,6d,00,70,00,73,00,00,00

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000001

    "CustomDumpFlags"=dword:00000000

    Then, do a Remote Desktop Connection which may cause the issue. If error appeared, please find the crashdump file under c:\.

    Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration:

    http://skydrive.com

    Keep post.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Marked as answer by ZigZag3143x Friday, February 14, 2014 2:10 AM
    Thursday, January 9, 2014 7:54 AM

All replies

  • Hi,

    Based on the current situation, this error means mstsc.exe made a call into ntdll.dll (which is part of the Windows operating system) and whatever they're doing, they're doing it wrong because it caused a crash.

    Let us try capture a dump file  and upload your app dump file.

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\mstsc.exe]

    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\

      00,6d,00,70,00,73,00,00,00

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000001

    "CustomDumpFlags"=dword:00000000

    Then, do a Remote Desktop Connection which may cause the issue. If error appeared, please find the crashdump file under c:\.

    Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration:

    http://skydrive.com

    Keep post.

    Regards,


    Kelvin hsu
    TechNet Community Support

    • Marked as answer by ZigZag3143x Friday, February 14, 2014 2:10 AM
    Thursday, January 9, 2014 7:54 AM
  • The [...\localdumps\mstsc.exe] folder is not in my register.

    Can I not download the registry file and install it?

    Tuesday, January 14, 2014 5:06 PM
  • Hi,

    I want to collect app crash dump so that we can help you analyze the issue.

    Please download the following registry file and double-click the file to register it.

    http://sdrv.ms/1fAXrud

    Then, do a Remote Desktop Connection which may cause the issue. If error appeared, please find the crashdump file under c:\.

    Regards,


    Kelvin hsu
    TechNet Community Support

    Friday, February 7, 2014 3:18 AM