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System Interrupts/High CPU usage/Audio Stuttering RRS feed

  • Question

  • For the past few months I've had some occasional audio stuttering. Sometimes mid-game audio tracks would cut or there would  be a brief freeze while what seemed like a track was loading. Recently this has gotten worse, and today things slowed down tremendously. I checked task manage and system interrupts was up top with 30-40% cpu usage. The only solution was a restart. This has happened twice today.

    Doing some research, I've found several possible causes and solutions, but nothing has worked. I've tried disabling sound effects and AMD High-Def audio device. I have a Retek card and I'm afraid it might be failing.

    Any help would be great, thanks.

    -Thomas

    ASUS G73-jh, mostly stock, Win 8 64-bit


    Thursday, August 22, 2013 11:02 PM

Answers

  • Hi,

    make a xperf trace or Run LatencyMon [1] to diagnostic the DPC issues. Please upload the xperf etl file to your SkyDrive [2] and post a link here if LatencyMon doesn't help you to find the causing driver.

    I'll take a look at it.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=140263
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Friday, August 23, 2013 5:15 AM
    Answerer

All replies

  • Hi,

    make a xperf trace or Run LatencyMon [1] to diagnostic the DPC issues. Please upload the xperf etl file to your SkyDrive [2] and post a link here if LatencyMon doesn't help you to find the causing driver.

    I'll take a look at it.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=140263
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Friday, August 23, 2013 5:15 AM
    Answerer
  • Hi,

    This issue can be cause by software or hardware conflict, or virus.

    At this point, please first update your Audio card driver to check the results.

    If the issue persists, I suggest we test the issue in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135   

    If the issue doesn’t appear, you can determine which program or third part service can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    If the issue still persist, please help to upload the report from CPU-z tools here for further research:

    CPU-Z

    http://www.cpuid.com/softwares/cpu-z.html

    Note This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Look forward to your response.


    Kate Li

    TechNet Community Support

    Monday, August 26, 2013 5:31 AM