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problem with outlook cannot stAYONLINE RRS feed

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  • I CANNOT CHANGE OUTLOOK TO ON LINE HAAAAVE PREESED SEND/RECEIVE BUTTON THE OFF LINE APPEARS TO HAVE NO WORKING MEANS OF CHANGING TO online
    Wednesday, July 3, 2019 12:58 PM
  • Hi,

    You are using an Exchange account and you'd like to start your Outlook client in online mode, right?

    If so, please follow the steps below to turn off cached mode.

    1. Go to File > Account Settings.
    2. Double-click your email account, uncheck "Use Cached Exchange Mode to download email to an Outlook data file". 
    3. Restart your Outlook client.


    There is another situation: You pressed Work Offline in the Send/Receive tab, then you couldn't click it again to work online.

    If this is the case, please refer to the suggestions below:

    1. Your profile may has been corrupt, please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.
    2. If the issue persists, it is also suggested to repair your Office installation.


    If none of the above is your case, could you please provide me with more details and screenshots about your issue?

    Hope this can be helpful, and if there is any update, please feel free to post back.

    Regards,

    Aidan Wang


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    Thursday, July 4, 2019 7:59 AM
  • Hi,

    Have you got the issue fixed?

    If you need further assistance, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.



    Friday, July 5, 2019 8:18 AM