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Response groups not working RRS feed

  • Question

  • My response groups arent working.

     

    In the event log i get

     

    Lync Server 2010, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence.

    Cause: The application has not been properly activated or the Contact object was deleted.

    Resolution:

    Deactivate and then activate the application for this pool.

    Im not sure what it means by deactivate/activate

     

    Any resolution to this?

    Wednesday, September 21, 2011 6:39 AM

Answers

  • Hi Tim,

    Please check if the application server is active(lync control panel--Topology--status--double click your FE SERVER--applicationserver).

    If the application server is not started, please start it. If it is started, restart it.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Must be nice marking your posts as answers when they are not.  Your answer was nothing close to a correct one. The issue was with broken objects in AD.
    • Marked as answer by Tim_MCP Tuesday, November 29, 2011 3:40 PM
    Tuesday, November 29, 2011 3:40 PM
  • I did the following to resolve my issue.

    Get-CsApplicationEndpoint
     
    And check for messages in "Yellow"
     

    WARNING: "RegistrarPool" with identity "594603069" assigned to

    "sip:1905555555@sipdomain.com" has been removed from configuration store.

      

    Below that showed the following

    Identity : CN={5bf72950-f903-4177-8887-3635a433618f},CN=Applicati

    on Contacts,CN=RTC Service,CN=Services,CN=Configuratio

    n,DC=Domain,DC=local

    RegistrarPool : 594603069

    HomeServer : CN=Lc Services\0ADEL:c5c61b5f-19a0-49a0-9aa3-e6841778f

    1d1,CN=Deleted Objects,CN=Configuration,DC=Domain,DC

    =local

    OwnerUrn : urn:application:RGS

    SipAddress :sip:1905555555@doiamin.com

    DisplayName : Company Name

    DisplayNumber : +19055555555

    LineURI :tel:+19055555555

    PrimaryLanguage : 0

    SecondaryLanguages : {}

    EnterpriseVoiceEnabled : True

    Enabled : True

     

     

    Locate the Identity in Active Directory using ADSIEdit

     

    And Delete the "CN" located at the end of the Identity String  ie. "CN={5bf72950-f903-4177-8887-3635a433618f}"

     

    And try and add your Line URI or Response Group SIP Address.

    • Marked as answer by Tim_MCP Tuesday, December 6, 2011 2:24 PM
    Tuesday, December 6, 2011 2:23 PM

All replies

  • Hi Tim,

    Please check if the application server is active(lync control panel--Topology--status--double click your FE SERVER--applicationserver).

    If the application server is not started, please start it. If it is started, restart it.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Sean_XiaoModerator Tuesday, September 27, 2011 7:02 AM
    • Marked as answer by Sean_XiaoModerator Wednesday, September 28, 2011 4:17 AM
    • Unmarked as answer by Tim_MCP Tuesday, November 29, 2011 3:38 PM
    • Unproposed as answer by Tim_MCP Tuesday, November 29, 2011 3:38 PM
    Wednesday, September 21, 2011 8:10 AM
    Moderator
  • Hi Tim,

    Please check if the application server is active(lync control panel--Topology--status--double click your FE SERVER--applicationserver).

    If the application server is not started, please start it. If it is started, restart it.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Must be nice marking your posts as answers when they are not.  Your answer was nothing close to a correct one. The issue was with broken objects in AD.
    • Marked as answer by Tim_MCP Tuesday, November 29, 2011 3:40 PM
    Tuesday, November 29, 2011 3:40 PM
  • Hi Tim,

    I am happy to hear that your problem was solved. Can you give more experience about how you troubleshoot this problem. It is beneficial to other users who have the same question. Thanks.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, November 30, 2011 1:19 AM
    Moderator
  • I did the following to resolve my issue.

    Get-CsApplicationEndpoint
     
    And check for messages in "Yellow"
     

    WARNING: "RegistrarPool" with identity "594603069" assigned to

    "sip:1905555555@sipdomain.com" has been removed from configuration store.

      

    Below that showed the following

    Identity : CN={5bf72950-f903-4177-8887-3635a433618f},CN=Applicati

    on Contacts,CN=RTC Service,CN=Services,CN=Configuratio

    n,DC=Domain,DC=local

    RegistrarPool : 594603069

    HomeServer : CN=Lc Services\0ADEL:c5c61b5f-19a0-49a0-9aa3-e6841778f

    1d1,CN=Deleted Objects,CN=Configuration,DC=Domain,DC

    =local

    OwnerUrn : urn:application:RGS

    SipAddress :sip:1905555555@doiamin.com

    DisplayName : Company Name

    DisplayNumber : +19055555555

    LineURI :tel:+19055555555

    PrimaryLanguage : 0

    SecondaryLanguages : {}

    EnterpriseVoiceEnabled : True

    Enabled : True

     

     

    Locate the Identity in Active Directory using ADSIEdit

     

    And Delete the "CN" located at the end of the Identity String  ie. "CN={5bf72950-f903-4177-8887-3635a433618f}"

     

    And try and add your Line URI or Response Group SIP Address.

    • Marked as answer by Tim_MCP Tuesday, December 6, 2011 2:24 PM
    Tuesday, December 6, 2011 2:23 PM
  • Must be nice marking your posts as answers when they are not.  Your answer was nothing close to a correct one. The issue was with broken objects in AD.

    Amen. This is one of my pet peeves with this community. Your comment made me chuckle!
    Wednesday, November 16, 2016 10:21 PM