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Where should Windows users report Microsoft Update issues to? RRS feed

  • Question

  • Where should Windows users report recent Microsoft Update issues to please?

    Where can Windows users (all versions Microsoft Update/s were released to) get specific help and advice from in relation to this?

    Any help will be appreciated.

    Thursday, June 19, 2014 8:48 AM

Answers

All replies

  • http://support.microsoft.com/gp/windows-update-issues

    S.Sengupta, Windows Entertainment and Connected Home MVP

    Thursday, June 19, 2014 9:01 AM
  • Support for Windows XP SP3 has finished. There are no official updates now except special agreements between Microsodoft and companies/governments.

    For other operating systems taht are supported use http://connect.microsoft.com/

    Rgds

    Milos

    Thursday, June 19, 2014 9:02 AM
  • You can always contact Microsoft support.

    http://support.microsoft.com/contactus/?ln=en-us

    there is an assisted troubleshooter in

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates

    In case you need more technical information, you will find it on technet.


    MCP/MCSA/MCTS/MCITP

    Thursday, June 19, 2014 9:05 AM
  • Thank you to you all for promptly assisting me.

    I realise support has ended for XP users, but Microsoft made an exception with the Critical Update in question and rolled it out post April 8th 2014 to XP users.

    My computer had been affected as a direct result of applying this update, both Internet Explorer and Internet Options are now disabled.

    But there is something I missed......this is the problem I have:

    I recently discovered (post April 8th unfortunately) that despite regularly running Microsoft Update Custom Install scans my computer is missing a number of XP SP3 updates.

    Microsoft Windows Updates Fix it subsequently found and fixed 3 issues, which had prevented me from obtaining updates.

    2 days ago I installed the Internet Explorer critical update from May 1st 2014: 

    Internet Explorer 8

    Windows XP Service Pack 3

    Internet Explorer 8 
    (2964358)

    Remote Code Execution

    Critical

    None

     from here: https://technet.micr...y/ms14-021.aspx

    Now whenever I try to open Internet Explorer 8, it opens then immediately shuts down and a Yahoo file download box opens......AND Internet Options will not open when I click on it.

    I have since read in the Microsoft Security Bulletin MS14-021 (link above) that MS14-018 should have been applied beforehand!

    When I installed this update I saw that old files were being removed, I need to know if I can SAFELY remove it and start again?


    Thursday, June 19, 2014 9:59 AM
  • 1. For manual installation there is web for download individual update files http://catalog.update.microsoft.com/v7/site/Home.aspx

    2. What actually happens should you find in WindowsUpdate.log

    3. It is a good practice to backup working operating system so that you have return path (I use Acronis, one license for 3 computers, possibility to move license to another computer.))

    4. In safe mode you can return to previous restore point which may help you resolve the problem.

    Regards

    Milos

    Thursday, June 19, 2014 11:50 AM
  • Thank you for taking the time to help me Milos.

    1. and 2. I can only access those through Internet Explorer, cannot access those through Firefox. Can't use Internet Explorer at the moment. Are those individual updates still available for XP, do you know?

    3. I will look into Acronis, lesson learnt, must be more careful.

    4. Last few times I tried to run System Restore (not recently), no matter what date I chose:>>>>

    "Your computer cannot be restored to...."

    Would System Restore remove the update?

    Shall I risk removing the update in the hope it corrects the problem - there is a remove option available? What is the worst that could happen?

    Other problem is there is no remove option available for Internet Explorer in Add/Remove programs, noticed that recently before the update installation.







    Thursday, June 19, 2014 12:15 PM
  • You will find Consumer support for Windows Update in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_update

    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Friday, June 20, 2014 4:29 PM