Checking for new emails in subscribe folders ( Outlook 2010 ) RRS feed

  • Question

  • HI,

    Currently having problem with Microsoft Outlook 2010.

    "Checking for new emails in subscribe folders ...." for the whole day!!!!

    Although, we put all correct settings as advice by our Mail Hosting provider...

    Before the Outlook run smoothly for years, but lately it hangs and has error.

    kindly see attached picture for references..


    Sunday, March 15, 2015 7:04 AM


  • Hi,

    Which type of email account are you using?

    This issue may be caused by several reasons. Please first check if the send/receive interval is set to a time that is too short. Outlook automatically check for new emails at a set interval. If the interval is set to a short time, the described problem may happen. To check the setting, go to File > Options > Advanced > Send/Receive. We should set the automatic send/receive interval to more than 5 or even 10 minutes. The default interval is 30 minutes.

    If above doesn't fix the issue, we may also check if there is any message stuck in the Outbox. If you can see a stuck email, just delete it. If you can't see anything in the Outbox, we may try to use the MFCMAPI tool to see if there is any hidden item in the Outbox. To do this, please follow:

    1. Download MFCMAPI tool and launch it.

    2. Click Sessions > Logon, select your profile and click OK.

    3. Double click your email account.

    4. Right click on the top-level folder in the left panel and choose: Open contents table.

    5. If you see an item with a subject prefixed with the “Read:”, select the message and choose: Actions-> Submit-> Abort submit.

    6. Make sure the message is still selected and choose: Actions-> Delete message.

    In addition, this issue may also happen if you have a virus scanner installed. To verify this, please try temporarily disable the virus scanner and then check if the issue will be gone.

    Please let me know the result.


    Steve Fan
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steve Fan Wednesday, March 25, 2015 4:37 AM
    • Marked as answer by Steve Fan Friday, April 3, 2015 2:41 AM
    Monday, March 16, 2015 6:58 AM