none
Windows Update Error Code 8000FFFF RRS feed

  • Question

  • Hello,

    I am trying to install KB4019264 update on Windows 7 Service Pack 1 (x64) desktop but it getting failed with Error Code 8000FFFF.

    However, I have taken the below mentioned troubleshooting steps on the desktop but no success.

    1) Tried to installed the KB4019264 update from the Windows Update website but it failed with above mentioned error code.

    2) Download and manually tried to install the update on the desktop but it failed with the same error. (As per the Windowsupdate.log).

    3)  I booted the desktop in the CleanBoot Mode and tried to install the update but failed.

    4) Ran the System File Checker tool on the desktop but the Windows Resource Protection did not find any integrity violations.

    5) Ran the Check Disk command in Read-Only mode on this desktop but no bad sector detected.

    6) Ran the Windows Update Troubleshooter.

    7) Reset the Windows Update components.

    Note: Windows Update Agent is already updated with the latest available version on the desktop.
    Sunday, June 4, 2017 6:57 AM

Answers

  • What;s the error in windowsupdate.log file ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, June 4, 2017 10:49 PM
    Moderator
  • 0x80004005

    0x8000FFFF

    Some of these steps will repeat steps that you had done.

    Open administrative command prompt and type or copy and paste these commands:

    Were there any other error codes?

    Did you have any other windows updates failures?

    Open administrative command prompt and type or copy and paste these commands:

    1) winver (in the pop up view your version and build and post into the thread)

    2) sfc /scannow (should take < 10 minutes)

    3) dism /online /cleanup-image /checkhealth (should take < 10 minutes)

    4) dism /online /cleanup=image /scanhealth (should take l< 10 min)

    5) dism /online /cleanup-image /restorehealth (should take < 10 min)

    4) chkdsk /scan ( should take < 10 min)

    5) open notepad and copy and paste these commands and save as a .txt file.  Once it is saved rename it changing .txt to .bat

    Net stop bits
    Net stop wuauserv
    Net stop appidsvc
    Net stop cryptsvc
    Del %ALLUSERSPROFILE%\Microsoft\Network\Downloader\qmgr*.dat /Q
    Del "%HOMEDRIVE%\Users\All Users\Microsoft\Network\Downloader\qmgr*.dat" /Q
    Del %WINDIR%\SoftwareDistribution\*.* /s /Q
    Net start bits
    Net start wuauserv
    Net start appidsvc
    Net start cryptsvc

    Then copy and paste the .bat file into administrative command prompt to reset windows update components

    In this youtube view they perform most of the above steps as a one by one method and in this video the indicate how to troubleshoot.

    https://www.youtube.com/watch?v=fQe3AfQr-XA

    6) msconfig (in the pop up system configuration, move the dot to selective startup and un-check load startup items, click on the services tab, in the left lower corner check hid all Microsoft services, on the right lower area click on disable all, click apply or ok and do not reboot)

    7) taskmgr (in the pop up task manager click on the startup tab, click on the status column so that it sorts and enable rises to the top, right click on every row with enable and change to disable

    8) shutdown /r

    how to place your computer in clean boot using msconfig and taskmgr

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    9) disconnect any un-essential hardware from the computer

    10) download and install 64 bit sp1, KB4019264 using the Microsoft catalog:

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019264

    If sp1 fails to install after the above steps please run again sfc /scannow and dism /online /cleanup-image /restorehealth and send each the cbs and dism logs.

    Please post the winver results into the thread.

    To post scannow, restorehealth, and chkdsk scan results into the thread please right click on the top of the administrative command box and left click on edit, then left click on select all, then right click again on the top bar of the box, then left click edit, then left click copy, then paste into the thread.

    Wednesday, June 7, 2017 3:46 AM

All replies

  • What;s the error in windowsupdate.log file ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, June 4, 2017 10:49 PM
    Moderator
  • Hi Vikrant Wakchaure,

    According to your description, you meet the error is 8000FFFF. You have tried some steps to check. I suggest that you could run the System Update Readiness tool to check. Also please check the other methods in the link below.

    You can't install updates on a Windows-based computer—0x8000FFFF.

    https://support.microsoft.com/en-ca/help/2509997/you-can-t-install-updates-on-a-windows-based-computer

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 5, 2017 6:24 AM
    Moderator
  • Hello Carl,

    I am Unable to Ran "system update readiness tool" on the system because it getting failed to install on the machine. 

    Reagrds,

    Vikrant Wakchaure

    Wednesday, June 7, 2017 1:47 AM
  • Hello Arnav Sharma,

    Please check the below mentioned CBS logs report and let me know:

    --------------------------------------------
    2017-06-03 02:44:24, Info                  CBS    Starting TrustedInstaller initialization.
    2017-06-03 02:44:24, Info                  CBS    Loaded Servicing Stack v6.1.7601.23505 with Core: C:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0\cbscore.dll
    2017-06-03 02:44:25, Info                  CSI    00000001@2017/6/3:01:44:25.150 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee39aeb5d @0x7fee89c9b6d @0x7fee899358f @0xffaee97c @0xffaed799 @0xffaedb2f)
    2017-06-03 02:44:25, Info                  CSI    00000002@2017/6/3:01:44:25.170 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee39aeb5d @0x7fee8a16ade @0x7fee89e2984 @0x7fee8993665 @0xffaee97c @0xffaed799)
    2017-06-03 02:44:25, Info                  CSI    00000003@2017/6/3:01:44:25.170 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee39aeb5d @0x7fef47e8728 @0x7fef47e8856 @0xffaee474 @0xffaed7de @0xffaedb2f)
    2017-06-03 02:44:25, Info                  CBS    Ending TrustedInstaller initialization.
    2017-06-03 02:44:25, Info                  CBS    Starting the TrustedInstaller main loop.
    2017-06-03 02:44:25, Info                  CBS    TrustedInstaller service starts successfully.
    2017-06-03 02:44:25, Info                  CBS    SQM: Initializing online with Windows opt-in: False
    2017-06-03 02:44:25, Info                  CBS    SQM: Cleaning up report files older than 10 days.
    2017-06-03 02:44:25, Info                  CBS    SQM: Requesting upload of all unsent reports.
    2017-06-03 02:44:25, Info                  CBS    SQM: Failed to start upload with file pattern: C:\windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
    2017-06-03 02:44:25, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2017-06-03 02:44:25, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\windows\servicing\sqm\*_all.sqm, flags: 0x6
    2017-06-03 02:44:25, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
    2017-06-03 02:44:25, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
    2017-06-03 02:44:25, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
    2017-06-03 02:44:25, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xf8fbb0
    2017-06-03 02:44:25, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
    2017-06-03 02:44:25, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x200
    2017-06-03 02:44:25, Info                  CSI    00000007@2017/6/3:01:44:25.180 CSI perf trace:
    CSIPERF:TXCOMMIT;312
    2017-06-03 02:44:25, Info                  CBS    NonStart: Success, startup processing not required as expected.
    2017-06-03 02:44:25, Info                  CBS    Startup processing thread terminated normally
    2017-06-03 02:44:25, Info                  CSI    00000008 CSI Store 3820080 (0x00000000003a4a30) initialized
    2017-06-03 02:44:25, Info                  CBS    Session: 30596106_3996956342 initialized by client DISM Package Manager Provider.
    2017-06-03 02:44:39, Info                  CBS    Archived backup log: C:\windows\Logs\CBS\CbsPersist_20170603014424.cab.
    ----------------------------------------------------

    Wednesday, June 7, 2017 1:49 AM
  • 0x80004005

    0x8000FFFF

    Some of these steps will repeat steps that you had done.

    Open administrative command prompt and type or copy and paste these commands:

    Were there any other error codes?

    Did you have any other windows updates failures?

    Open administrative command prompt and type or copy and paste these commands:

    1) winver (in the pop up view your version and build and post into the thread)

    2) sfc /scannow (should take < 10 minutes)

    3) dism /online /cleanup-image /checkhealth (should take < 10 minutes)

    4) dism /online /cleanup=image /scanhealth (should take l< 10 min)

    5) dism /online /cleanup-image /restorehealth (should take < 10 min)

    4) chkdsk /scan ( should take < 10 min)

    5) open notepad and copy and paste these commands and save as a .txt file.  Once it is saved rename it changing .txt to .bat

    Net stop bits
    Net stop wuauserv
    Net stop appidsvc
    Net stop cryptsvc
    Del %ALLUSERSPROFILE%\Microsoft\Network\Downloader\qmgr*.dat /Q
    Del "%HOMEDRIVE%\Users\All Users\Microsoft\Network\Downloader\qmgr*.dat" /Q
    Del %WINDIR%\SoftwareDistribution\*.* /s /Q
    Net start bits
    Net start wuauserv
    Net start appidsvc
    Net start cryptsvc

    Then copy and paste the .bat file into administrative command prompt to reset windows update components

    In this youtube view they perform most of the above steps as a one by one method and in this video the indicate how to troubleshoot.

    https://www.youtube.com/watch?v=fQe3AfQr-XA

    6) msconfig (in the pop up system configuration, move the dot to selective startup and un-check load startup items, click on the services tab, in the left lower corner check hid all Microsoft services, on the right lower area click on disable all, click apply or ok and do not reboot)

    7) taskmgr (in the pop up task manager click on the startup tab, click on the status column so that it sorts and enable rises to the top, right click on every row with enable and change to disable

    8) shutdown /r

    how to place your computer in clean boot using msconfig and taskmgr

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    9) disconnect any un-essential hardware from the computer

    10) download and install 64 bit sp1, KB4019264 using the Microsoft catalog:

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019264

    If sp1 fails to install after the above steps please run again sfc /scannow and dism /online /cleanup-image /restorehealth and send each the cbs and dism logs.

    Please post the winver results into the thread.

    To post scannow, restorehealth, and chkdsk scan results into the thread please right click on the top of the administrative command box and left click on edit, then left click on select all, then right click again on the top bar of the box, then left click edit, then left click copy, then paste into the thread.

    Wednesday, June 7, 2017 3:46 AM