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Internet explorer has stopped working msg RRS feed

  • Question

  • Started today. IE won't load constant msg then closes. Tried to start w/o add on, reset IE.

    Here are the details

    Please help

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\livecomm.exe

    Problem signature
    Problem Event Name: MoAppHang
    Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe
    Application Name: praid:ppleae38af2e007f4358a809ac99a64a67c1
    Application Version: 17.5.9600.20689
    Application Timestamp: 54703d9a
    Hang Signature: c40a
    Hang Type: 8388608
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Hang Signature 1: c40ab3db701bbe3ef93067a816181ab9
    Additional Hang Signature 2: 9a4f
    Additional Hang Signature 3: 9a4fe3c27534b6afcf470dedf9f7953f
    Additional Hang Signature 4: c40a
    Additional Hang Signature 5: c40ab3db701bbe3ef93067a816181ab9
    Additional Hang Signature 6: 9a4f
    Additional Hang Signature 7: 9a4fe3c27534b6afcf470dedf9f7953f

    Extra information about the problem
    Bucket ID: 6ced365230a60ab43b42075222c508fa (98888808854)

    Saturday, February 21, 2015 3:22 PM

Answers

  • Hi,

    According to the event log message, it shows that Windows communicate APP, such as mail, calender, People encounterd a hang problem. It seems like there is no much relationship with Internet Explore.

    Firstly, please check if these APP could work properly when you openning it directly,

    Secondly, try to use APP troubleshooter to fix this problem for test:

    Download Windows Store Apps Troubleshooter

    If no use, try to run the command below to fix the problem for test:

    DISM.exe /Online /Cleanup-image /Restorehealth


    Roger Lu
    TechNet Community Support

    Monday, February 23, 2015 1:32 PM
    Moderator

All replies

  • If running Norton...

    1 - Please run Norton LiveUpdate

    2 - Reboot

    3 - Test

    Regards,


    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Saturday, February 21, 2015 6:24 PM
  • Hi,

    According to the event log message, it shows that Windows communicate APP, such as mail, calender, People encounterd a hang problem. It seems like there is no much relationship with Internet Explore.

    Firstly, please check if these APP could work properly when you openning it directly,

    Secondly, try to use APP troubleshooter to fix this problem for test:

    Download Windows Store Apps Troubleshooter

    If no use, try to run the command below to fix the problem for test:

    DISM.exe /Online /Cleanup-image /Restorehealth


    Roger Lu
    TechNet Community Support

    Monday, February 23, 2015 1:32 PM
    Moderator