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I have no idea what happened to my backup data! RRS feed

  • Question

  • Recently, I had to hard reset my phone to fix an error which wouldn't allow me to install any apps and I found on the forums that a solution to it was to hard reset. I looked at how to create a backup and created a manual backup. I saw the backup process reach 100% and am sure it finished without any error. However, when looking on OneDrive i can't find any sort of file ( I have seen screenshots of other users posts as to what a back up file looks like). I even tried hard resetting my phone again, but when i get to the sign-in part (which after your phone attempts to find a backup), it can't find anything. I have no-idea what to do to get it back and I'm not sure if anyone else has had this issue, any help would be greatly appreciated as I go to college and your phone is important!
    Saturday, September 26, 2015 11:33 PM