Agent updates not available after restoring DPM database RRS feed

  • Question

  • Hi,

    I am using DPM 2012 R2 which I have recently successfully updated to version 4.2.1297.0 (A hotfix installed to resolve an issue with Rollup 5).

    I updated 3 agents successfully and planned to do the remaining 8 at a later date.  However after updating the first 3 I was trying to resolve a reporting issue which I did successfully and I carried out a DPM database restore in the process followed by a DPMsync -sync command.

    I am now planning to update the remaining 8 agents but under the management tab the agent status is now showing as OK instead of Update Available as it did previously before the restore.  I have checked the protected clients and they do not have the 4.2.1297.0 version installed (I checked this in case the installation had occurred).  I then decided I would try and re-install the hotfix on the DPM server (kb3040326) but it seems I can't first uninstall the update on it's own so will have to uninstall DPM altogether.

    I have tried to reinstall the hotfix again on the DPM server without removing it first and I get a message advising:

    "A required hotfix KB3021791 is missing.  Install it from"

    This update refers to Update Rollup 5 for DPM 2012 R2 which, again, is already installed on the DPM server and appears under Add/Remove programs.

    It seems that since the restore the DPM server is aware that the Rollup and subsequent hotfixes are installed but the DPM application is not (although when I click the About DPM button, the version is 4.2.1297.0).  I am unable to update the agents through the DPM GUI with the latest hotfix as it is not available to them and I am reluctant to install the latest version directly onto the clients without sorting this problem out first.

    If anyone has any advice that would be great,


    • Edited by chris624 Thursday, April 30, 2015 9:11 AM
    Thursday, April 30, 2015 9:09 AM