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Computer Randomly Crashes and Restarts RRS feed

  • Question

  • My computer keeps randomly restarting. It doesn't matter if I'm browsing the Internet or playing games it will just happen randomly. It crashes most frequently during the boot up after the initial crash. system repair will give me a few extra minutes but it eventually crashes again. When rebooting it will turn off and on and ONE of my case fans which is connected to my motherboard will flicker on and off. i have other fans connected to the board that do not do this. 
    I've never posted here so I'm not sure what I should include in this post but here are my parts. 

    Motherboard: gigabyte GA-970A-UD3 AM3+ 970 R 
    Video Card: Radeon HD 7770 1G 
    Power Supply: Corsair HX750 750W 
    CPU: AMD Phenom II 3.4G AM3 R 
    Memory: 4Gx2 Vengeance 
    Hard Drive: 1TB SATA 6.0 32M 
    Windows 7 Home edition 64bit 

    Things I've done: 
    -booted in safe mode (still crashed and restarted) 
    -system restore (still crashed but less frequent) 
    -checked and secured power connections to the mother board 
    -sysstem repair (same as restore) 
    -Began a virus scan but computer crashed before it could finish 
    -checked CPU heat (remains 35-45 degrees Celsius even while playing games) 

    let me know what information I need to add.

    Sunday, October 21, 2012 7:20 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    In your case we can also use the event viewer log

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Sunday, October 21, 2012 8:38 PM