[Troubleshooting] New mail desktop alert not working RRS feed

  • General discussion

  • A new email desktop alert is a notification that appears at the lower-right corner when a new email message comes in.

    It is a frequently asked question in our forum that the desktop alert doesn’t work for new incoming messages. For instance:

    The possible reasons for Outlook to behave this way are various. Here we will present the basic troubleshooting steps for this issue.


    New incoming messages successfully arrived, but there is no desktop alert for the new email.

    Troubleshooting steps:

    1. Check if the issue only occurs during the initial synchronization of an email account or when you request a manual Send/Receive. If this is the case, it’s by design (See the last section in this official article.).
    2. Confirm whether the new incoming messages are in the Inbox folder of the mailbox because new mail desktop only works for the default inbox. If you’re using message rules and a new message is moved out of the default account Inbox, you might not receive a Desktop Alert notification. As a workaround, you can add a client-side rule to make desktop alert work for other folders

      Note: Desktop alert works for the default Inbox of each account configured in the Outlook profile. But it doesn't work for shared mailbox. For shared mailbox, it is suggested to add the folder you need to monitor to the Favorites section in the navigation pane. If you really need to see the new message alert for new mails arrived in the shared mailbox, you may ask the owner of the mailbox to create a rule to forward messages to you, so that you can get desktop notification in your own mailbox. 

    3. If the above doesn't apply, please go to File > Options > Mail, scroll down to the Message arrival section, make sure the checkbox of Display a Desktop Alert is selected. 

    4. If it still doesn’t work, please follow the steps below and check the Windows setting:
      (The steps and screenshots below are from Windows 10.)

      Step 1: Open Notifications & Actions via the Start menu > Settings.
      Step 2: Scroll down and locate the Outlook application, ensure it is turned on:

      Step 3: Double click Outlook in the image above, make sure all the notification options for Outlook have been enabled: 

    If you are encountering a similar issue, try the above steps. If the issue persists after all these steps, feel free to post a question with all details to our forum (via clicking “Ask a question” at the top left of this page), we’ll look further into the issue and try our best to help you.

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    • Edited by ForumFAQ Wednesday, November 28, 2018 4:45 AM
    Thursday, October 18, 2018 7:16 AM