Hi,
Before moving on, I would like to confirm that the detailed symptom of the issue and if there is any error code or message received. Please let me know
if there is any updates or programs installed before the issue occurs.
You may refer to the following steps to test this issue:
1. Please perform
system restore to the status of the issue not occurs.
2. Boot the computer in
Safe Mode and Clean Boot
to check if the issue persists.
3. Please go to download the related HP driver to test.
Regards,
Sabrina
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