none
Internet Explorer 11.0.9600.18314 crashing RRS feed

  • Question

  • So opening IE11 and going to any page seems to crash IE. Here's what I can see for5m the event viewer after each crash but it seems very generic

    The program IEXPLORE.EXE version 11.0.9600.18315 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 208c
     Start Time: 01d1b1fd775e9759
     Termination Time: 13
     Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
     Report Id: 

    Steps taken so far:

    -Reset IE11 back to factory settings under Advanced

    -Cleared all chache and cookies from within IE and using CCleaner

    -Outlook in safe mode has the same problem

    -I ran the Microsoft fix it but that has not worked

    -Tried removing IE11 but it says "an error has occurred. Not all of the updates were successfully installed"

    -Also tried re-installing IE11 but it says I have a newer version

    Thursday, May 19, 2016 6:44 PM

Answers

  • Hi pstoric,

     

    We may try Dism to restore health, please test in new user account.

     

    If still not work, we could collect use mode crash dump for IE for further research.

     

    Best Regards,

    Tao

     


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Saturday, May 21, 2016 8:00 AM
    Moderator

All replies

  • Hi pstoric,

     

    We may try Dism to restore health, please test in new user account.

     

    If still not work, we could collect use mode crash dump for IE for further research.

     

    Best Regards,

    Tao

     


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Saturday, May 21, 2016 8:00 AM
    Moderator
  • Sorry I have not had a chance to try that yet. Please give me a few days to get back to you. It's still an issue.
    Friday, May 27, 2016 2:22 PM
  • We are seeing this on our XenApp servers as well.

    The program IEXPLORE.EXE version 11.0.9600.18427 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: a860
     Start Time: 01d1fec8d84b8b7e
     Termination Time: 5
     Application Path: C:\Program Files\Internet Explorer\IEXPLORE.EXE
     Report Id: 02d8f8ad-6ad8-11e6-80c5-bc305b8231c7

    Thursday, August 25, 2016 3:31 PM