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Bluescreen (BSOD) Issue RRS feed

  • Question

  • I am trying to determine the cause of a recent BSOD from the extremely cryptic info reported by windows.  I am trying to determine if this is a software or hardware problem and narrow it down to the specific issue in order to troubleshoot.  The windows report is below for your reference.  Can anyone offer any assistance or direct me to another resource?  Appreciate the assist.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    9f
      BCP1:    0000000000000003
      BCP2:    FFFFFA80085E4050
      BCP3:    FFFFF80005CBD518
      BCP4:    FFFFFA80111C80F0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\080812-64771-01.dmp
      C:\Users\Kawzman\AppData\Local\Temp\WER-12854529-0.sysdata.xml

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    Wednesday, August 8, 2012 4:28 PM

Answers

  • Also. it may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Wednesday, August 8, 2012 11:08 PM
  • Hi,

    About bugcheck 0x9F, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff559329(v=vs.85)

    I suggest you to test this issue in , Clean Boot, Safe Mode and Device Clean Boot to determine the possible cause.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Thursday, August 9, 2012 9:03 AM
  • Bug Check Code 0x9F:http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329%28v=vs.85%29.aspx

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload C:\Windows\Minidump\080812-64771-01.dmp dump file. Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Monday, August 13, 2012 3:27 PM

All replies

  • I think it's a driver issue. If you have nvidia drivers try uninstalling and using a different version.
    Wednesday, August 8, 2012 7:33 PM
  • Also. it may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Wednesday, August 8, 2012 11:08 PM
  • Hi,

    About bugcheck 0x9F, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff559329(v=vs.85)

    I suggest you to test this issue in , Clean Boot, Safe Mode and Device Clean Boot to determine the possible cause.

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Thursday, August 9, 2012 9:03 AM
  • Bug Check Code 0x9F:http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329%28v=vs.85%29.aspx

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload C:\Windows\Minidump\080812-64771-01.dmp dump file. Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Leo Huang Wednesday, August 15, 2012 7:15 AM
    Monday, August 13, 2012 3:27 PM