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Recovering MS Word 2010 Document RRS feed

  • Question

  • Hi,
    I'd been working on a MS Word document for 2 hours when Word crashed.  When I restarted Word, all of my changes were GONE.  
    Can anyone tell me how to recover my temporary document?  I tried to look at my Windows/Temp folder but I'm on my work computer.
    Sunday, July 12, 2015 12:43 PM

Answers

  • Click on File>Info and then expand the Manage Versions button and then select "Recover Unsaved Documents".  That will take you to:

    C:\Users\[User Name]\AppData\Local\Microsoft\OFFICE\UnsavedFiles

    where you may find your document.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org

    Monday, July 13, 2015 6:55 AM
  • Hi myleswright,

    Based on your description, I suggest you check the settings of saving Word file first. Please make sure you have checked these options as shown in the following figure.

    Then you can try to recover the lost Word document by several methods.

    Method 1: Search for AutoRecover files

    • On the File menu, click Recent.
    • Click Recover Unsaved Documents.
    • If you find the Word document that you are looking for, double-click it to open it.
    • Save it immediately.

    Method 2: Search for Word backup files

    • Start Word 2010.
    • Click the File menu, and then click Open.
    • Locate the folder in which you last saved the missing file.
    • In the Files of type list (All Word documents), click All Files. The backup file usually has the name "Backup of" followed by the name of the missing file.
    • Click the backup file, and then click Open.

    Method 3: Search for temporary files

    • Perform a search for *.tmp files (temporary files).
    • If you are not sure which file is the missing file, save all .tmp files to a location.
    • Start Word.
    • Click File > Open.
    • Browse to the location that you saved the .tmp files, and then click All Files *.* . If you do not click All Files *.*, the .tmp files may not be displayed.
    • Open .tmp files one by one.
    • If you find the missing file, save it immediately.

    To get more methods about how to recover Word document please refer to this KB article:
    https://support.microsoft.com/en-us/kb/316951

    Hope it's helpful.

    Regards,

    Emi Zhang
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, July 13, 2015 8:21 AM
  • Use Word On-line repair serviceService will analyze the content of a *.doc, .dot, .dotx or *.docx file in seconds and will allow you to preview recoverable text. If you have no idea how to repair Word file corrupted online, this tool is the best, most efficient and accurate solution of this type on the market.

    For more: https://onlinefilerepair.com/en/rtf-repair-online.html

    Monday, July 27, 2015 9:34 AM

All replies

  • Click on File>Info and then expand the Manage Versions button and then select "Recover Unsaved Documents".  That will take you to:

    C:\Users\[User Name]\AppData\Local\Microsoft\OFFICE\UnsavedFiles

    where you may find your document.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org

    Monday, July 13, 2015 6:55 AM
  • Hi myleswright,

    Based on your description, I suggest you check the settings of saving Word file first. Please make sure you have checked these options as shown in the following figure.

    Then you can try to recover the lost Word document by several methods.

    Method 1: Search for AutoRecover files

    • On the File menu, click Recent.
    • Click Recover Unsaved Documents.
    • If you find the Word document that you are looking for, double-click it to open it.
    • Save it immediately.

    Method 2: Search for Word backup files

    • Start Word 2010.
    • Click the File menu, and then click Open.
    • Locate the folder in which you last saved the missing file.
    • In the Files of type list (All Word documents), click All Files. The backup file usually has the name "Backup of" followed by the name of the missing file.
    • Click the backup file, and then click Open.

    Method 3: Search for temporary files

    • Perform a search for *.tmp files (temporary files).
    • If you are not sure which file is the missing file, save all .tmp files to a location.
    • Start Word.
    • Click File > Open.
    • Browse to the location that you saved the .tmp files, and then click All Files *.* . If you do not click All Files *.*, the .tmp files may not be displayed.
    • Open .tmp files one by one.
    • If you find the missing file, save it immediately.

    To get more methods about how to recover Word document please refer to this KB article:
    https://support.microsoft.com/en-us/kb/316951

    Hope it's helpful.

    Regards,

    Emi Zhang
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, July 13, 2015 8:21 AM