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can't install SP3 RRS feed

Answers

  • Hi ,
    I work for the team that is making XP SP3. This is a common issue we have been hearing of off late.

    The access denied error message could mean one of two things

    1- You have an Anti Virus software running that has a lock on the registries and prevents the installer from modifying the registries. It is recomended to first turn off the AV and try again
    2- Some of the registries do not have sufficient acl's . The installer runs as user (admin) and not as system. Some softwares upon installation go and change the acl's on registries so that admin cannot alter them. In that case, the subinacl method is one of the options available.

    If any of you are still stuck, please reply on top of this thread with more details. If needed, we might follow up offline.


    Saturday, December 22, 2007 4:34 AM
  •  goingstrong96 wrote:

    Everytime I try to install the update Candidate 2 sp3, my comp seems to get stuck in some wierd loop. After installing update, I get msg that says "access is denied". What the heck is that supposed to mean. Then I have to cancel the install, it rolls back and Microsft Update shows failed install. but then i keep getting an automated update message telling me to install (which doesn't work) and end up back where I started. How do I get rid of the auto update icon in my systray? It keeps telling me to restart now or later.  Why should I restart when the update didn't even install??

     

    How do I make this update work? Help!!! (computer newbie)

     

    Hi,

     

    For the access denied error, please follow the following:

    1. Check if you installed subinacl.exe. If not download and install subinacl.exe.

    2. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    3. Reinstall SP3

     

    For getting rid of the AU icon, please run the following:

    "reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\XPSP3 /f 2> NUL"

     

    Hope this helps.

     

    Thanks

    Shashank

    Friday, March 14, 2008 12:36 PM

All replies

  • Need more info? What version of Windows XP are you running? What lanague? What problems are you having?
    Thursday, December 20, 2007 11:33 AM
  • I can't install sp3 ethier. The installer started and Backed up all of my files, inspected the configuation and installed the files. After the FILE installation was completed it moved on to updating the registery Keys but when it started my computer closed the install wizard and a error message came up saying Access Denied. I was logged in as an admin. Then a new message came up saying The Installation Of sp3 can not continue Click OK to undo the changes. So it uninstall what it updated and shutdown.

    I was Running Windows XP Media Center Edition 2005, Lanague english.

    Please send a responce to 09973@goslings.org

     

    Thursday, December 20, 2007 1:39 PM
  • I've the same problem. I'm running Windows XP Pro SP2 English.

    Thursday, December 20, 2007 5:08 PM
  • SP3 installed perfectly on the following setup with no issues (thus far):

    Windows XP Home Edition (SP2) English Canada

    Intel Pentium 4 2.4 GHz w/ HT

    2 GB of RAM

    250GB Hard disk

    GeForce 6600

    Sound Blaster Audigy Value

    ABIT IS7 motherboard

     

    I did notice, however, that it installed Windows Live Messenger. Not sure if that is now considered a "mandatory" update or not. I thankfully, had Windows Live Messenger already installed, though I think this is a newer version. "2008"? You'll see what I mean if you press "ALT" in Messenger and go to Help>About Messenger.

    Thursday, December 20, 2007 6:42 PM
  • Works fine on british english. I noticed that Live messenger was installed

    Thursday, December 20, 2007 10:28 PM
  • Failed during install:

    Error #1: Service Pack 3 Setup could not backup registry value  HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Security,\'EventMessageFile\' 5: Access is denied.

     

    After clicked on "Ignore" to continue, got the following after the backup and it was going through the install

    Error #2

    "Access is denied"

     

     

    After clicking on "OK", I got the following message after another minute

    "Service Pack 3 installation did not complete.

    Select "OK" to undo the changes that have been made.

     

    =========================================================

    It would restore my settings. Seem to be back to normal.

    Logged on as local admin with full rights

     

    =============================================================

    Following is what I copied after running system info:

     

     

    OS Name:                   Microsoft Windows XP Professional
    OS Version:                5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Member Workstation
    OS Build Type:             Multiprocessor Free
    System type:               X86-based PC
    Processor(s):              2 Processor(s) Installed.
                               [01]: x86 Family 6 Model 15 Stepping 10 GenuineIntel
    ~1994 Mhz
                               [02]: x86 Family 6 Model 15 Stepping 10 GenuineIntel
    ~1994 Mhz
    BIOS Version:              DELL   - 27d70717
    Windows Directory:         C:\WINDOWS
    System Directory:          C:\WINDOWS\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
    Total Physical Memory:     2,046 MB
    Available Physical Memory: 1,347 MB
    Virtual Memory: Max Size:  2,048 MB
    Virtual Memory: Available: 2,008 MB
    Virtual Memory: In Use:    40 MB
    Page File Location(s):     C:\pagefile.sys
                               D:\pagefile.sys
    Hotfix(s):                 263 Hotfix(s) Installed.
                               [01]: File 1
                               [02]: File 1
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                               [125]: Q147222
                               [126]: M928366 - Update
                               [127]: S867460 - Update
                               [128]: KB917283 - Update
                               [129]: KB922770 - Update
                               [130]: KB928365 - Update
                               [131]: KB887606_42 - Update
                               [132]: Q827429
                               [133]: Q936181
                               [134]: KB898458 - Update
                               [135]: KB917734_WMP10
                               [136]: KB936782_WMP10
                               [137]: KB925398_WMP64
                               [138]: KB932471 - Update
                               [139]: KB923689
                               [140]: KB873333 - Update
                               [141]: KB873339 - Update
                               [142]: KB883667 - Update
                               [143]: KB883939 - Update
                               [144]: KB884020 - Update
                               [145]: KB885250 - Update
                               [146]: KB885523 - Update
                               [147]: KB885626 - Update
                               [148]: KB885835 - Update
                               [149]: KB885836 - Update
                               [150]: KB886185 - Update
                               [151]: KB887472 - Update
                               [152]: KB887742 - Update
                               [153]: KB887797 - Update
                               [154]: KB888113 - Update
                               [155]: KB888302 - Update
                               [156]: KB890046 - Update
                               [157]: KB890463 - Update
                               [158]: KB890859 - Update
                               [159]: KB891781 - Update
                               [160]: KB893066 - Update
                               [161]: KB893086 - Update
                               [162]: KB893756 - Update
                               [163]: KB893803v2 - Update
                               [164]: KB894391 - Update
                               [165]: KB894871 - Update
                               [166]: KB896344 - Update
                               [167]: KB896358 - Update
                               [168]: KB896423 - Update
                               [169]: KB896424 - Update
                               [170]: KB896428 - Update
                               [171]: KB896688 - Update
                               [172]: KB898461 - Update
                               [173]: KB899587 - Update
                               [174]: KB899589 - Update
                               [175]: KB899591 - Update
                               [176]: KB900485 - Update
                               [177]: KB900725 - Update
                               [178]: KB900930 - Update
                               [179]: KB901017 - Update
                               [180]: KB901190 - Update
                               [181]: KB901214 - Update
                               [182]: KB902400 - Update
                               [183]: KB904706 - Update
                               [184]: KB904942 - Update
                               [185]: KB905414 - Update
                               [186]: KB905749 - Update
                               [187]: KB905915 - Update
                               [188]: KB908519 - Update
                               [189]: KB908531 - Update
                               [190]: KB910437 - Update
                               [191]: KB910678 - Update
                               [192]: KB911280 - Update
                               [193]: KB911562 - Update
                               [194]: KB911567 - Update
                               [195]: KB911927 - Update
                               [196]: KB912812 - Update
                               [197]: KB912919 - Update
                               [198]: KB913446 - Update
                               [199]: KB913580 - Update
                               [200]: KB914388 - Update
                               [201]: KB914389 - Update
                               [202]: KB916281 - Update
                               [203]: KB916595 - Update
                               [204]: KB917159 - Update
                               [205]: KB917344 - Update
                               [206]: KB917422 - Update
                               [207]: KB917537 - Update
                               [208]: KB917953 - Update
                               [209]: KB918118 - Update
                               [210]: KB918439 - Update
                               [211]: KB919007 - Update
                               [212]: KB920213 - Update
                               [213]: KB920214 - Update
                               [214]: KB920342 - Update
                               [215]: KB920670 - Update
                               [216]: KB920683 - Update
                               [217]: KB920685 - Update
                               [218]: KB920872 - Update
                               [219]: KB921398 - Update
                               [220]: KB921503 - Update
                               [221]: KB921883 - Update
                               [222]: KB922582 - Update
                               [223]: KB922616 - Update

    Friday, December 21, 2007 1:56 AM
  •  Edward I wrote:

    Failed during install:

    Error #1: Service Pack 3 Setup could not backup registry value  HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Security,\'EventMessageFile\' 5: Access is denied.

    Then did you try to give that registry key full permission?


    That is start > run > regedit and then browse to that key and right click then Permissions , pick your account and then give yourself ful control.


    See then if setup failes with same key or a different one...

    Friday, December 21, 2007 2:19 AM
  •  

    Thanks War, I'll try it out and let you know. I already have Administators listed and my account is already a member of that group. But I'll try to manually enter my account to bypass the group.

     

    Edward

    Friday, December 21, 2007 3:49 AM
  • War, thanks. Got it going. I can tell that it already covers all previous hotfixes, I can now proceed with QA

     

    Enjoy the holiday,

    Edward

     

     

    OS Name:                   Microsoft Windows XP Professional
    OS Version:                5.1.2600 Service Pack 3, v.3264 Build 2600

     

    Hotfix(s):                 15 Hotfix(s) Installed.
                               [01]: Q147222
                               [02]: S867460 - Update
                               [03]: KB928365 - Update
                               [04]: KB887606_42 - Update
                               [05]: Q827429
                               [06]: Q936181
                               [07]: KB898458 - Update
                               [08]: KB917734_WMP10
                               [09]: KB936782_WMP10
                               [10]: KB925398_WMP64
                               [11]: KB932471 - Update
                               [12]: KB923689
                               [13]: KB941569
                               [14]: KB936929 - Service Pack
                               [15]: XpsEPSC

    Friday, December 21, 2007 5:06 AM
  • I found the solution installing SUBINACL and bring registry keys to full access for administrators, so I has reboot at SAFE MODE for installing the service pack.

     

    Look for Subinacl and its tutorial on Microsoft page. I don't know if rebooting at safe mode is necessary... I did it anyway.

    Friday, December 21, 2007 1:08 PM
  •  YeshuaChristi wrote:

    I found the solution installing SUBINACL and bring registry keys to full access for administrators, so I has reboot at SAFE MODE for installing the service pack.

     

    Look for Subinacl and its tutorial on Microsoft page. I don't know if rebooting at safe mode is necessary... I did it anyway.


    I have been trying but i still can't install SP3.
    Access Denied is wat it says only.
    I'm running on Administrator(I'm quite sure).
    @YeshuaChristi Can you list down step by step on whta should i do with the Subincal? I've install it already.
    Saturday, December 22, 2007 12:16 AM
  • Hi ,
    I work for the team that is making XP SP3. This is a common issue we have been hearing of off late.

    The access denied error message could mean one of two things

    1- You have an Anti Virus software running that has a lock on the registries and prevents the installer from modifying the registries. It is recomended to first turn off the AV and try again
    2- Some of the registries do not have sufficient acl's . The installer runs as user (admin) and not as system. Some softwares upon installation go and change the acl's on registries so that admin cannot alter them. In that case, the subinacl method is one of the options available.

    If any of you are still stuck, please reply on top of this thread with more details. If needed, we might follow up offline.


    Saturday, December 22, 2007 4:34 AM
  • If you use Spybot Search+Destroy antispyware tool its "immunisations" will stop SP3 installing

     

    Saturday, December 22, 2007 10:19 AM
  • These was my steps:

     

    1. Make a backup of your registry.

    2. Download and install subinacl.exe.

    3. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    4. Reboot at SAFE MODE and try install SP3 again.

     

    Good luck.

    Saturday, December 22, 2007 1:12 PM
  • I didn't know if rebooting at safe mode is important... and yes it is if you are some antivirus installed (for example Kaspersky, like me)

    Saturday, December 22, 2007 1:15 PM
  •  YeshuaChristi wrote:

    These was my steps:

     

    1. Make a backup of your registry.

    2. Download and install subinacl.exe.

    3. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    4. Reboot at SAFE MODE and try install SP3 again.

     

    Good luck.


    After countless number of tries,only your method works.
    Thanks a lot.
    Monday, December 24, 2007 7:31 AM
  • I tried the trick with subinacl.exe, but it simply didn't do anything at all, but failed with the script that was supplied here.

     

    My problem from the beginning was that it started to install, and then just stood there, saying: "running processes after install".

     

    I left it like that for an hour while out shopping, and it was the same when i came back.

     

    So i killed it, and rebooted.

    Then it started to restore everything automatically, so that was ok.

     

    Then i tried again, this time in Safe Mode, but the same thing happend, it just stood there.

     

    So i started TaskManager, and looked at what processes was running while trying to install the SP3 in SafeMode.

    And i found one that i felt shouldn't run now, while "running processes after install", and that was cscript.exe, that i killed.

     

    When i've killed cscript.exe, it started to 'install' again, and said "performing cleanup", and then it said everything was fine, and wanted to reboot.

     

    So i did that, and everything works just fine now.

    And SystemProperties/General say's ServicePack3, v. 3264.

     

    Hope this helps someone else out there!

    Tuesday, December 25, 2007 7:58 PM
  • Try-AndTryAgain,

     

    Can you please mention if your system had any security utils (Spysweeper, Spybot, anti-virus etc.) installed?

    We believe this can happen because of cscript being denied permissions to modify registry.

     

    Thanks

    Shashank

     

    Wednesday, December 26, 2007 10:56 AM
  • No, i use an old version of Norton Internet Security, 2005, and it doesn't load while in Safe Mode, so nothing like that was running, and i got the problem anyway.

     

    But it went away, as i explained, when killing cscript.exe.

     

    //

    Wednesday, December 26, 2007 11:21 AM
  • Can you please check the values/ presence of the following registry keys on the repro machine?

     

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/Windows/DownLoaded Program Files/msrdp.ocx
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/Windows/DownLoaded Program Files/msrdp.ocx.redist.mui
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/Windows/DownLoaded Program Files/aaclient.dll
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/Windows/DownLoaded Program Files/aaclient.dll.redist.MUI
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/Windows/DownLoaded Program Files/rhttpaa.dll

     

    HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4EB89FF4-7F78-4A0F-8B8D-2BF02E94E4B2}\DownloadInformation
    HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4EB89FF4-7F78-4A0F-8B8D-2BF02E94E4B2}\Contains\Files
    HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4EB89FF4-7F78-4A0F-8B8D-2BF02E94E4B2}\Contains
    HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4EB89FF4-7F78-4A0F-8B8D-2BF02E94E4B2}\InstalledVersion

     

     

    Wednesday, December 26, 2007 12:28 PM
  • I have these keys at those places:

     

    ========

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/clearadjust.dll]
    ".Owner"="{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}"
    "{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/DownloadManagerV2.ocx]
    ".Owner"="{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}"
    "{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/driveragent.ocx]
    ".Owner"="{E8F628B5-259A-4734-97EE-BA914D7BE941}"
    "{E8F628B5-259A-4734-97EE-BA914D7BE941}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/sysreqlab2.dll]
    ".Owner"="{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}"
    "{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/system32/MicrosoftUpdateCatalogWebControl.dll]
    ".Owner"="{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}"
    "{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/system32/muweb.dll]
    ".Owner"="Unknown Owner"
    "{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/system32/wuweb.dll]
    ".Owner"="Unknown Owner"
    "{6414512B-B978-451D-A0D8-FCFDF33E833C}"=""

    =============

     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}\Contains\Files]
    "C:\\WINDOWS\\system32\\MicrosoftUpdateCatalogWebControl.dll"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}\DownloadInformation]
    "CODEBASE"="http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1197661333312"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\MicrosoftUpdateCatalogWebControl.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{5AE58FCF-6F6A-49B2-B064-02492C66E3F4}\InstalledVersion]
    @="7,0,6000,569"
    "LastModified"="Tue, 31 Jul 2007 10:18:26 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6414512B-B978-451D-A0D8-FCFDF33E833C}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6414512B-B978-451D-A0D8-FCFDF33E833C}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6414512B-B978-451D-A0D8-FCFDF33E833C}\Contains\Files]
    "C:\\WINDOWS\\system32\\wuweb.dll"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6414512B-B978-451D-A0D8-FCFDF33E833C}\DownloadInformation]
    "CODEBASE"="http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1191748660625"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\wuweb.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6414512B-B978-451D-A0D8-FCFDF33E833C}\InstalledVersion]
    @="7,0,6000,381"
    "LastModified"="Tue, 31 Jul 2007 07:06:29 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}]
    @="System Requirements Lab"
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}\Contains\Files]
    "C:\\WINDOWS\\Downloaded Program Files\\sysreqlab2.dll"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}\DownloadInformation]
    "CODEBASE"="http://www.systemrequirementslab.com/sysreqlab2.cab"
    "OSD"="C:\\WINDOWS\\Downloaded Program Files\\SysReqLab2.osd"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{67A5F8DC-1A4B-4D66-9F24-A704AD929EEE}\InstalledVersion]
    @="2,30,0,0"
    "LastModified"="Thu, 29 Mar 2007 17:07:13 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}\Contains\Files]
    "C:\\WINDOWS\\system32\\muweb.dll"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}\DownloadInformation]
    "CODEBASE"="http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1191748653234"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\muweb.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{6E32070A-766D-4EE6-879C-DC1FA91D2FC3}\InstalledVersion]
    @="7,0,6000,381"
    "LastModified"="Tue, 31 Jul 2007 07:06:18 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}]
    @="Java Runtime Environment 1.4.1"
    "Installer"="MSICD"
    "SystemComponent"=dword:00000000

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\DownloadInformation]
    "CODEBASE"="http://javadl-esd.sun.com/update/1.4.1/jinstall-1_4_1-windows-i586.cab"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\jinstall-1_4_1.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\InstalledVersion]
    @="1,4,1,0"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA}]
    @="Java Runtime Environment 1.4.1"
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA}\DownloadInformation]
    "CODEBASE"="http://java.sun.com/products/plugin/1.4/jinstall-14-windows-i586.cab"
    "INF"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA}\InstalledVersion]
    @="1,4,1,0"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}\Contains\Files]
    "C:\\WINDOWS\\Downloaded Program Files\\clearadjust.dll"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}\DownloadInformation]
    "CODEBASE"="http://download.microsoft.com/download/7/E/6/7E6A8567-DFE4-4624-87C3-163549BE2704/clearadj.cab"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\clearadj.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{DE22A7AB-A739-4C58-AD52-21F9CD6306B7}\InstalledVersion]
    @="1,0,0,4"
    "LastModified"="Wed, 30 Apr 2003 01:12:15 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E8F628B5-259A-4734-97EE-BA914D7BE941}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E8F628B5-259A-4734-97EE-BA914D7BE941}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E8F628B5-259A-4734-97EE-BA914D7BE941}\Contains\Files]
    "C:\\WINDOWS\\Downloaded Program Files\\driveragent.ocx"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E8F628B5-259A-4734-97EE-BA914D7BE941}\DownloadInformation]
    "CODEBASE"="http://www.driveragent.com/files/driveragent.cab"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\driveragent.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E8F628B5-259A-4734-97EE-BA914D7BE941}\InstalledVersion]
    @="2,2007,9,6"
    "LastModified"="Thu, 06 Sep 2007 15:28:16 GMT"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}]
    "SystemComponent"=dword:00000000
    "Installer"="MSICD"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}\Contains]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}\Contains\Files]
    "C:\\WINDOWS\\Downloaded Program Files\\DownloadManagerV2.ocx"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}\DownloadInformation]
    "CODEBASE"="http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab"
    "INF"="C:\\WINDOWS\\Downloaded Program Files\\DownloadManagerV2.inf"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1}\InstalledVersion]
    @="2,2,1,6"
    "LastModified"="Fri, 22 Jun 2007 14:02:00 GMT"

    ===============

     

    Now it's all up to you to make some sense out of that, please tell me when you've done so!  :-)

     

    //

    Wednesday, December 26, 2007 3:26 PM
  •  

    Hi Try-AndTryAgain,

    Can you mail me your svcpack.log from windows directory to karthike<at>microsoft<dot>com.

     

    Friday, December 28, 2007 9:46 AM
  • Hi All,

     

    It seems some application has reset the permissions on registry keys. Can you please export and send us the registry keys under (HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\). We would like to know which application had modified the keys and has broken SP3 installation.

     

    Here is the command to export the keys:

    1) Start->Run->cmd.exe

    2) reg export HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\  AppInstalled.txt

     

    Please send the file to saravanr@hates.spam [at] microsoft [dot] com. (Please remove the @hates.spam)

     

    Thanks in advance,

     

    -Saravana

     

    Friday, December 28, 2007 5:56 PM
  • Hi All,

    I cant install it.

    XP 64 SP2

    AMD X2 Dual Core 3GHz

    2GB DDR2

    ATI HD2600T 512

     

    It extracts the files then gives an error saying updatebr.inf is invalid and quits.

     

    I dont want to install this now ,since there are so many issues with it. I will wait till its stable.

     

    Just wanted to update the forum.

     

    Regards,

    Tim

     

    Friday, December 28, 2007 6:58 PM
  • Hi Tim,

     

    Can you please check if CryptSvc is running for you? You can start it with 'net start cryptsvc' before installing XP SP3.

     

    Also, can you please send us svcpack.log from %windir%\svcpack.log?

     

    Thanks in advance,

     

    -Saravana

     

    Friday, December 28, 2007 7:12 PM
  • Tim (and Others),
    If you read the Release Notes for SP3, you'll see that x64 systems are NOT supported. Maybe that's why it couldn't be installed.

    If all else fails, read the instructions.

    MailStan

    Monday, December 31, 2007 2:00 PM
  •  ChewyMole wrote:

    Hi All,

    I cant install it.

    XP 64 SP2

    AMD X2 Dual Core 3GHz

    2GB DDR2

    ATI HD2600T 512

     

    It extracts the files then gives an error saying updatebr.inf is invalid and quits.

     

    I dont want to install this now ,since there are so many issues with it. I will wait till its stable.

     

    Just wanted to update the forum.

     

    Regards,

    Tim

     

    XP x64 is based on Server 2003, not XP. SP2 is the latest Service Pack for XP x64.

    XP is NT 5.1. XPx64 is NT 5.2

    Monday, December 31, 2007 7:07 PM
  • Aloha,
    The installer got all the way through the installation and keeps ending with ' access denied '., so I tried Safe Mode as Administrator...same problem.  I downloaded and tried to install SUBINACL.MSI and got this message: "The System Administrator has set policies to prevent this installation "  !!!  This is my traveling laptop and I'm pretty sure I didn't set anything strange and I am the Administrator.....so now what?

    Thanks for your reply to drdrjay@aloha.net.

    12/31/07............Happy New Year!
    Monday, December 31, 2007 9:22 PM
  • Quoted from an earlier post:

    ------------------------------------------

     YeshuaChristi wrote:

    These was my steps:

     

    1. Make a backup of your registry.

    2. Download and install subinacl.exe.

    3. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    4. Reboot at SAFE MODE and try install SP3 again.

    ------------------------------------------

     

    After trying everything else in these posts, seeing "Access Denied" more time than I could count, this was *the* key that allowed SP3 to finally install!  Thank you, YeshuaChristi !

    Tuesday, January 1, 2008 11:11 PM
  • Aloha Yeshua,

    I can't even get subinacl to install!  My system prevents it!  Here's what I posted before:

    When the SP3 install is near finishing, I get 'Access Denied';  in Safe Mode, when I tried to install Subinacl,  I get this message: "The System Adminstrator has set policies to prevent this installtion"  !!  Exasperated.  Npot sure what to do or where to look.

    Thanks for your response,

    drdrjay@aloha.net
    1/01//08
    Wednesday, January 2, 2008 1:38 AM
  • Just to add, do of the above from Safe Mode to eliminate any chances that a Anti Virus is blocking registry keys updates.

     

    -Saravana

     

    Wednesday, January 2, 2008 5:19 AM
  •  Saravana Kumar Rathinam [MSFT] wrote:

    Just to add, do of the above from Safe Mode to eliminate any chances that a Anti Virus is blocking registry keys updates.

     

    -Saravana

     

     

     

    The above reply was for a different post.

     

    Is your machine joined to a corporate domain?

     

     

    Wednesday, January 2, 2008 5:21 AM
  • I also had the access denied message and this fix worked for me.

     

    Ward

    Tuesday, January 15, 2008 11:26 PM
  • Hi,

    I am having the same problem with installing Xp SP3. The installation is fine until it gets to the registry and then automatically shuts the window down and comes up with an error message. I have however tried this instalation around 3 times and have on the second and third attempt disabled my anti-virus program. I have now a problem with my computer as i cannot access windows firewall and need to fix this problem with installing xp SP3. Please help as i do not know what to do now.
    Friday, January 18, 2008 7:38 PM
  • didnt see this issue noted might have missed it but my problem isn't in installing it is in downloading...every attempt (about 10 so far) has left me with an unusable file. When I run the file it pops up giving me a file corrupt error and then ends the install process. Is there something i can do to ensure a full clean download of the sp3 install package?
    Friday, February 15, 2008 1:55 AM
  • Hi

    Binh Nguyen wrote:

    " hi, i'm in Viet Nam

    i can't install SP3. "

    The SP3 release candidates will only install on English, Japanese and German versions of windows XP.

    Cool_1


    Friday, February 15, 2008 10:32 AM
  • Everytime I try to install the update Candidate 2 sp3, my comp seems to get stuck in some wierd loop. After installing update, I get msg that says "access is denied". What the heck is that supposed to mean. Then I have to cancel the install, it rolls back and Microsft Update shows failed install. but then i keep getting an automated update message telling me to install (which doesn't work) and end up back where I started. How do I get rid of the auto update icon in my systray? It keeps telling me to restart now or later.  Why should I restart when the update didn't even install??

     

    How do I make this update work? Help!!! (computer newbie)

    Friday, March 14, 2008 1:10 AM
  •  Cool_1 wrote:
    Hi

    Binh Nguyen wrote:

    " hi, i'm in Viet Nam

    i can't install SP3. "

    The SP3 release candidates will only install on English, Japanese and German versions of windows XP.

    Cool_1


     

    RC2 is released in the following Languages Arabic, Chinese (Simplified), German, English, Spanish, Japanese, and Portuguese (Brazilian).

    These packages can be obtained from Windows Update (as mentioned in http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2935518&SiteID=17)

     

    Packages for the remaining supported languages for WinXP would be available with SP3 RTM.

     

    Thanks

    Shashank


     

    Friday, March 14, 2008 12:30 PM
  •  goingstrong96 wrote:

    Everytime I try to install the update Candidate 2 sp3, my comp seems to get stuck in some wierd loop. After installing update, I get msg that says "access is denied". What the heck is that supposed to mean. Then I have to cancel the install, it rolls back and Microsft Update shows failed install. but then i keep getting an automated update message telling me to install (which doesn't work) and end up back where I started. How do I get rid of the auto update icon in my systray? It keeps telling me to restart now or later.  Why should I restart when the update didn't even install??

     

    How do I make this update work? Help!!! (computer newbie)

     

    Hi,

     

    For the access denied error, please follow the following:

    1. Check if you installed subinacl.exe. If not download and install subinacl.exe.

    2. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    3. Reinstall SP3

     

    For getting rid of the AU icon, please run the following:

    "reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\XPSP3 /f 2> NUL"

     

    Hope this helps.

     

    Thanks

    Shashank

    Friday, March 14, 2008 12:36 PM
  • Shashank

     

    Thanks for the response but I got lost on Number 2.  Do I create a file in notepad named reset.cmd and you say run reset.cmd with administrative rights.  I would need a little more directions to do those things that you list there. 

     

    Thanks

    Friday, March 28, 2008 9:22 PM
  •  dndbohn wrote:

    Thanks for the response but I got lost on Number 2.  Do I create a file in notepad named reset.cmd and you say run reset.cmd with administrative rights.  I would need a little more directions to do those things that you list there.

     

    dndbohn,

     

    1) Install subinacl.exe, and ensure it is install into this directory (C:\Program Files\Windows Resource Kits\Tools\)

    2) Open notepad.exe, copy those commands from step 2 into the notepad.exe

     

    e.g.

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

     

    3) Inside notepad.exe, on the top toolbar, select File --> "Save As...", a "Save As" context field should opens

    4) Under "File name" field, type reset.cmd, and under "Save as type" field, select "All Files"

    5) Click on the Save button to save this file "reset.cmd"

    6) Login to an account with full Administrator rights

    7) Double click on the newly saved file "reset.cmd", and let the script run.

     

    Regards,

    Thomas

    Friday, March 28, 2008 9:34 PM

  • Thanks Thomas.

    But I have one more question.  I downloaded subinacl.exe and it was downloaded as a .msi file and I ran that and saved it in the proper folder.  Now, do I go to that folder and run the subinacl.exe file from the C:\Program Files\Window Resource Kits\Tools which was created there.?  Sorry to be so stupid but just want to be sure.
    Thanks.
    Don
    Tuesday, April 1, 2008 4:20 PM
  • Thats right Don

     

    Tuesday, April 1, 2008 6:52 PM
  • Thanks for the reply.  After following all the instructions it loaded without a problem.  Got one more machine to do. 

     

    Thanks again.

    Don

     

    Tuesday, April 1, 2008 9:26 PM
  •  dndbohn wrote:
    But I have one more question.  I downloaded subinacl.exe and it was downloaded as a .msi file and I ran that and saved it in the proper folder.  Now, do I go to that folder and run the subinacl.exe file from the C:\Program Files\Window Resource Kits\Tools which was created there.?  Sorry to be so stupid but just want to be sure.

     

    dndbohn,

     

    You didn't have to run the "reset.cmd" or "subinacl.exe" file from/within the default installed (C:\Program Files\Window Resource Kits\Tools) folder.

     

    The script "reset.cmd" file is written in such a way that the script itself will change directory (cd /d "folder path") to the default installed folder and does its job.

     

    You can place the "reset.cmd" file into any folders you want but leave the "subinacl.exe" file intact in the default installed folder.

     

    Remember to login to account with Administrator rights before you run the "reset.cmd" file.

     

    Regards,

    Thomas

    Tuesday, April 1, 2008 9:40 PM
  • Thank you Thomas.  I followed all your instructions and got it loaded with no more problems.  I installed in my other computer this morning without changing anything.  Thank you for the help.

    Don

     

    Wednesday, April 2, 2008 2:16 PM
  • Hello,

    I installed the subinacl.exe and executed the reset.cmd but it only give me errors like:

     

    1337 The estructure of the security identificator is not valid
    Current Object  HKEY_LOCAL_MACHINE will not be processed

    Syntax error: 1

    Error when checking arguments - HKEY_LOCAL_MACHINE

     

    And the same for the rest of the reg.

    In my reset.cmd file I just have what I copied:


    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

     

     

    Where is the error???

    Thank you and sorry for my bad english.



    Thursday, May 8, 2008 1:16 PM
  • Advice is to disable AV - latest (5/9/08) Symantec has no disable function.  How do you do it?

    Friday, May 9, 2008 1:06 PM
  • If you really can't disable your anti-virus, then you could try completely uninstalling it.  I assume that you have the means of re-installing it again afterwards.

     

    Friday, May 9, 2008 1:10 PM
  •  

    Ok, this method didn't work, but yes manually
    Friday, May 9, 2008 2:38 PM
  • I followed the post by Shashank and solved my "access denied" problem.  Microsoft may need to spread the word better or come-up with a new fix to address this problem soon....  I didn't remember have this kind of glich for installing SP1 or SP2 on any of my computers (work and home combined, over 6 of them total).
    Friday, May 9, 2008 3:22 PM
  • Worked flawlessly!

    Thank you!!!

    Bob Chambers




    Friday, May 9, 2008 5:42 PM
  • Can't install SP3: during the pre-installation tasks (the system files back-up), I get an error message saying that shell32.dll can't be copied, as it's not under C:\windows\system32\, so I should either "try again, or enter an alternate path". All i can do is cancel the installation: shell32.dll actually is under C:\windows\system32\, and of course trying again doesn't help. It looks like there's something holding on to shell32.dll, some process that prevents the sp3 installation from backing up the .dll library... i just don't know for sure what it is, or how to stop it. Any suggestions? I have no sp3 CD handy, so I am just performing the installation from Windows Update. Safe Mode is not an option, as I don't get Internet access in Safe Mode...

    Friday, May 9, 2008 7:37 PM
  • OK, here's what worked for me in XP Home...

     

    The common cause is that the install program cannot write to the "Shared Music\Sample Music" folder in the shared documents.  But the cause of this will differ on many machines.

     

    I booted in Safe mode and logged into the Administrator. (Although this might not have been relevent.)

     

    So what I ended up doing was go to this folder: "C:\Documents and Settings\All Users".  In there will be a folder called either "Documents" or "Shared Documents".  In my case, it was just "Documents".  My user id did not have "Full Control" rights on that folder.  When I clicked on the folder to see its contents in Windows Explorer, I got a message that I did not have the rights to see the contents.

     

    So I went into the properties for the folder (right click on the folder and select Properties) and in the Security tab, selected "Full Control" option.  Click on OK.

     

    Once I'd done that, the "Documents" folder became "Shared Documents" and I was able to write to the folder.

     

    A reboot back into ordinary mode and SP3 installed OK.

     

    Good luck.

    Saturday, May 10, 2008 6:43 AM
  • You can we try to reset the permission by performing a Secedit.

     

    Download dial a fix from web site or access http://joula4xp.googlepages.com/Dial_a_Fix.zip

     

    Click on tools and then scroll down and select reset permission, is will do automatically and once the step is completed restart the computer and then perform your installation.

     

    You can we check in registry if there is an restricted user account created you can remove it manually

     

    Regards

    Jude

    Sunday, May 11, 2008 9:25 PM
  • BRILLIANT!!!

     

    Many thanks. It worked a treat!

     

    More power to your elbow.

    Saturday, May 17, 2008 10:55 PM
  •  Saravana Kumar Rathinam [MSFT] wrote:

    Hi All,

     

    It seems some application has reset the permissions on registry keys. Can you please export and send us the registry keys under (HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\). We would like to know which application had modified the keys and has broken SP3 installation.

     

    Here is the command to export the keys:

    1) Start->Run->cmd.exe

    2) reg export HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\  AppInstalled.txt

     

    Please send the file to saravanr@hates.spam [at] microsoft [dot] com. (Please remove the @hates.spam)

     

    Thanks in advance,

     

    -Saravana

     


    Hi, Saravana,

    I had a very similar situation I hope you can help. Three days ago I tried updating to SP3 but my computer started to hang and eventually froze in the middle of installing. I had to power it off but after that I couldn't even start my computer in safe mode and it was virtually dead. After I did a repair install of Windows and reapplied SP2, it was back to life. The problem persists - all updates (total of 85) were downloaded but could not be installed. There is no other error message except that the following updates were not installed. Windows Defender and all Apple software were uninstalled and AVG antivirus was disabled before I tried the updates. Still, it's a no go.

    Thanks
    xiangtan
    Sunday, May 18, 2008 2:10 AM
  • In the example above the word 'administrators' is a place holder/default.  Try redoing the reset.cmd with your actual Administrator account name.

    Hopefully it is a one word name such as Bob3QZ or sam versus a multi word name like Apples Fall From Tree 4.  I haven't figured out yet how to handle the multi word type of Administrator name (which two of my PCs use).

     

    Wednesday, May 21, 2008 11:38 AM
  •  superc_53 wrote:
    In the example above the word 'administrators' is a place holder/default.

    No, it isn't.  It is meant to be precisely "administrators", referring to the user group named "adminstrators".  The SP3 update must be done by a user who is a members of group "administrators".

    Wednesday, May 21, 2008 6:18 PM
  • This is a problem, e.g. in Germany the group is called "Administratoren". I also had an error when applying the script to my XP, but as I have changed the word "administrators" to "administratoren" everything worked perfectly.

     

    @MS guys: Could you giv a list of the group names in other languages than english?

     

    Kind regards,

    Stephan

     

    Sunday, June 8, 2008 9:12 AM
  • Wednesday, June 11, 2008 7:00 PM
  • Excellent point ernie04. Same problem occurs with the Danish version of XP. I changed the wording "administrators" to "administrator" in the reset.cmd script and everything worked perfectly.

    Thanks for the tip!

    Br,
    Lars
    Sunday, June 15, 2008 10:20 AM
  •  Robin Rivers wrote:

    Advice is to disable AV - latest (5/9/08) Symantec has no disable function.  How do you do it?

     

    Turn Off/Disable "Auto-Protect" and, certainly for installing XP SP3, disable "Turn protection on for my Symantec product" or "Turn on protection for Norton products" (which one depends upon which version of Symantec/Norton products that you have installed)

    Sunday, June 15, 2008 10:54 AM
  • Thank you for the help. It took a long time but finally it's working
    Saturday, July 19, 2008 12:10 PM
  • Appears that defltbase.inf does not exist on my machine.

     

     


    D:\Program Files\Windows Resource Kits\Tools>secedit /configure /cfg D:\WINDOWS\inf\defltbase.inf /db defltbase.sdb /verbose

    The system cannot find the file specified.

    Task is completed with error.
    See log %windir%\security\logs\scesrv.log for detail info.
    D:\Program Files\Windows Resource Kits\Tools>notepad %windir%\security\logs\scesrv.log

     

     

    -------------------------------------------
    Saturday, July 19, 2008 10:00:31 AM
    Warning 2: The system cannot find the file specified.
      Error opening D:\WINDOWS\inf\defltbase.inf.
    ----Configuration engine was initialized with one or more errors.----


    ----Un-initialize configuration engine...

    Saturday, July 19, 2008 5:12 PM
  •  

    This worked perfectly for me, too, the very first time, here this is eight months since the original post and MS still hasn't built in a fix for SP3. (I am writing in mid-August 2008).

     

    I'm running XP Pro in english on an AMD XP3200.

     

    You have to wonder what so many people are doing in those 100+ buildings in Redmond.  It sure isn't worryng about the SP3 failure to install. That's some CS.

     

    Anyway, thanks to whomever it was that came up with this clever solution. I had almost given up.

    Sunday, August 17, 2008 1:26 PM
  • Hello,

     

    I cannot install SP3. When I am almost done withe install proces my laptop shuts down. Then starts up again with a blue screen. A message shows in dutch that it was not possible to install SP3. The message is in Dutch. I have SP2. I shut of my firewall and virus scanner but that makes no difference. Do you have any suggestions what I need to do?

     

     

    Wednesday, August 20, 2008 8:47 PM
  • Robinvp, look at the ends of the various log files in C:\Windows to see what went wrong. Sort the folder by time-stamp, so you can see which log files were being written to at the time of the re-boot.  One of the logs will be named svcpack.log

     

    Thursday, August 21, 2008 8:43 AM
  • I also get Acess denied error, not sure what part of registry is denied.

    I have McAfee Security Center and there is no turn off. I can go in Security Center and turn off each item (is that ok)

    I also tried the subinacl method and it ran for awhile and went to a screen that said it was shutting down computer to prevent damage, dumping physcal memory and locked up. I did not turn off each item in AV first. Have tried several times but not in Safe mode..  Please help..

    Sunday, August 24, 2008 2:59 PM
  •  fordman52 wrote:
    it ran for awhile and went to a screen that said it was shutting down computer to prevent damage

    Please can you quote the exact wording of this message.  It sounds as if you have a problem with hardware overheating, or something.  Exact wording and/or error numbers please.

    Sunday, August 24, 2008 7:37 PM
  •  rdhw wrote:

     fordman52 wrote:
    it ran for awhile and went to a screen that said it was shutting down computer to prevent damage

    Please can you quote the exact wording of this message.  It sounds as if you have a problem with hardware overheating, or something.  Exact wording and/or error numbers please.

     

    Message Was:

    A problemem has been detected and windows has shut down to prevent damage to computer.

    Registry error

    Technical information

    Stop 0x00000051 (0x00000004, 0x00000001, 0xe51c49e0, 0x00002da0)

    Begining dump of physical memory

    Contact administrator or techinal support

     

    This machine runs fine unles I run the reset.cmd program

    Sunday, August 24, 2008 8:19 PM
  • Stop 0x00000051 is a serious error in the Registry.  Since it is the purpose of the reset.cmd sequence to span the whole of the registry, it is bound to trigger this error if there is damage anywhere in the registry.  This error can be caused by a hard disk failure in a sector within the registry files, making it impossible to read the registry off disk.

     

    Open "My Computer"

    Right click on dirve C:, and select "Properties"

    Click tab "Tools"

    Click "Check now"

    Check boxes "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors".

    Click "Start"

    Follow instructions to allow PC to restart and start chkdsk.

     

    This will take several hours.  Note down any significant messages.

     

    If hard disk errors are found in the registry files, you will have to replace the registry files from a backup.  But you need to be aware that your hard disk might be close to total failure.

     

    If you don't have a backup, it is sometimes possible to recover the registry files from System Restore checkpoints.  See http://support.microsoft.com/kb/307545

    Sunday, August 24, 2008 11:30 PM
  •  rdhw wrote:

    Stop 0x00000051 is a serious error in the Registry.  Since it is the purpose of the reset.cmd sequence to span the whole of the registry, it is bound to trigger this error if there is damage anywhere in the registry.  This error can be caused by a hard disk failure in a sector within the registry files, making it impossible to read the registry off disk.

     

    Open "My Computer"

    Right click on dirve C:, and select "Properties"

    Click tab "Tools"

    Click "Check now"

    Check boxes "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors".

    Click "Start"

    Follow instructions to allow PC to restart and start chkdsk.

     

    This will take several hours.  Note down any significant messages.

     

    If hard disk errors are found in the registry files, you will have to replace the registry files from a backup.  But you need to be aware that your hard disk might be close to total failure.

     

    If you don't have a backup, it is sometimes possible to recover the registry files from System Restore checkpoints.  See http://support.microsoft.com/kb/307545

    Ran check as directed, system did not report any errors after finishing but after system rebooted and finished loading a warning popped up and stated that windows had recoverd from a fatel error. Clicked on information box and had this:

    error signature BCCode:51 BCP1:00000004  BCP2:00000001  BCP3:E51C49E0 BCP4:00002DA0  OSVer:5_1_2600

    SP:2_0  Product:768_1

     

    When you said that hard disk may be close to total failure, did you mean defective hard disk or just a bad spot on disk and maybe a complete reinstall would fix??

    Monday, August 25, 2008 1:29 AM
  •  

    Hi. Wish I'd never bothered with SP3! Thought I was doing a good thing.

     

    Before SP3 download: one elderly desktop pc and middle-aged Dell laptop working fine. After - Desktop PC totally disabled by what looks like a dead or critically ill HDD and a laptop with a couple of suspect new defects. Ater reading the following, any helpful input will be appreciated.

     

    FIRST: DESKTOP PC- First attempt to install SP3 failed due to insufficient diskspace with option to run CHKDSK and CLEANUP to free-up space. Did that, tried again. Second install did "checking config, backing=up files" etc and installed about 60% but failed. Error message saying that something was preventing some files from being installed and suggested I disable firewalls and/or anti-virus software before attempting another install. So guess what I did? Disabled my anti-virus.... guess what happened ......system seemed to hang - unable to exit, get start menu or do anything. Tried Ctrl-Alt-Del for task manager - still nothing. Minutes later error message saying some application file, possibly a .dll (can't remember now) failed to initialize then Task Manager popped up showing about 50 DrWatson processes running. So I used shut down but the system didn't. Instead, it rebooted itself and kept getting to "AUTOCHK program not found .......skipping AUTOCHECK" and went on a never-ending rebooting loop. It does just the same in safe mode.

     

    Apparently, AUTOCHK is like CHKDSK. Prognosis: I think that disabling my anit-virus software (against my better judgement) let in a Trojan or something which has released something onto my HDD which has multiplied and totally filled it up OR let in something which has corrupted my MBR. If downloading SP3 means putting my system at risk, what's the point? Any suggestions as to how I can recover all the photos, music etc off that HDD, or even just recover my system full stop? No, I dont have an ERD.

     

    SECOND: DELL LAPTOP. Now has malfunctioning system tray. Doesn't display icons tagged 'always show' and although the only icon it does show does give me access to my anti-virus software, on the taskbar customisation list, it has now been attibuted to a Tom Tom program that I uninstalled. Also, I can no longer access "add or delete windows components" from the control panel (add/remover programs) because of error code 0x7e (setup library msgcrom.dll not found....etc). Looked up fix for this on Microsoft Knowlege base but slightly unclear, ie. edit path instruction says "click on path then END then blahblah etc. " Clicked on path, it was highlighted, pressed END key but nothing happened and no instruction on how else to enter what END should have done. So lost nerve.

     

    Clearly, all is not as it should be with my system. Bits are missing or not properly configured. Don't want to do a total reinstalll. Any suggestions?

     

     

    Monday, August 25, 2008 10:20 AM
  •  fordman52 wrote:
    a warning popped up and stated that windows had recoverd from a fatel error. Clicked on information box and had this:error signature BCCode:51
    This is just a second advice on the previous STOP 0x00000051, and is not a new issue.

    When you said that hard disk may be close to total failure, did you mean defective hard disk or just a bad spot on disk and maybe a complete reinstall would fix??

    If (and it is only an "if") the blue screen stop was caused by a hard disk error, then consider it an early warning: hard disks never get better, they only deteriorate.  One bad spot is followed by another, and another.

     

    So the next question is: will reset.cmd now run without a blue screen crash?

    Monday, August 25, 2008 10:27 AM
  •  rdhw wrote:
     fordman52 wrote:
    a warning popped up and stated that windows had recoverd from a fatel error. Clicked on information box and had this:error signature BCCode:51
    This is just a second advice on the previous STOP 0x00000051, and is not a new issue.

    When you said that hard disk may be close to total failure, did you mean defective hard disk or just a bad spot on disk and maybe a complete reinstall would fix??

    If (and it is only an "if") the blue screen stop was caused by a hard disk error, then consider it an early warning: hard disks never get better, they only deteriorate.  One bad spot is followed by another, and another.

     

    So the next question is: will reset.cmd now run without a blue screen crash?

     Have not tired running reset.cmd yet. I am still concerned about hard drive. This unit is 4 years old and have not ever had any problems until I tired to install sp3. I do have a external hard drive that I back up to so I do have backups of my important data. In your opinion is hard disk needing to be replaced??

    Monday, August 25, 2008 10:49 AM
  • I cannot tell from this distance whether the hard disk is faulty or not.  Given that it passed a full chkdsk with no errors, it seems unlikely that the hard disk is faulty.  But to get back to the issue in hand, does reset.cmd now run to completion?

     

    Can you also check the "System" log in Event Viewer to see if there are any entries logged at the time of the 0x00000051 stop, to see if they provide more detail on what triggered the problem.

    Monday, August 25, 2008 12:01 PM
  •  rdhw wrote:

    I cannot tell from this distance whether the hard disk is faulty or not.  Given that it passed a full chkdsk with no errors, it seems unlikely that the hard disk is faulty.  But to get back to the issue in hand, does reset.cmd now run to completion?

     

    Can you also check the "System" log in Event Viewer to see if there are any entries logged at the time of the 0x00000051 stop, to see if they provide more detail on what triggered the problem.

     

    First of all thanks for your patients with me. I am at work now so I can not check System log. How is the best way to check that log file?

     

    Thanks again

    Monday, August 25, 2008 12:19 PM
  •  fordman52 wrote:
    How is the best way to check that log file?

    Right-click "My Computer" and select "Manage".

    Expand "[+] Event Viewer" and select "System".

    In the right-hand panel, scroll to the time of the blue screen.

    If you find a likely-looking entry, double-click it for details.

    Monday, August 25, 2008 2:02 PM
  •  rdhw wrote:

     fordman52 wrote:
    How is the best way to check that log file?

    Right-click "My Computer" and select "Manage".

    Expand "[+] Event Viewer" and select "System".

    In the right-hand panel, scroll to the time of the blue screen.

    If you find a likely-looking entry, double-click it for details.

    [/quote

    I did try the reset.cmd again and still does not work, got the same message as before

    Checked the event viewer as you suggested and right after I ran the reset there was an item under information that said:

    the computer has rebooted from a bug check 0X00000051, 0X00000004, 0X00000001, 0XE4F15AB8, 0X00002DA0

    A dump was saved in c:\windows\minidump\082508-01

     

    I think at this point it would be easier to reinstall after having all of these errors

    Tuesday, August 26, 2008 12:21 AM
  • thanks , worked for me.










    1) Install subinacl.exe, and ensure it is install into this directory (C:\Program Files\Windows Resource Kits\Tools\)

    2) Open notepad.exe, copy those commands from step 2 into the notepad.exe

     

    e.g.

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

     

    3) Inside notepad.exe, on the top toolbar, select File --> "Save As...", a "Save As" context field should opens

    4) Under "File name" field, type reset.cmd, and under "Save as type" field, select "All Files"

    5) Click on the Save button to save this file "reset.cmd"

    6) Login to an account with full Administrator rights

    7) Double click on the newly saved file "reset.cmd", and let the script run.

     

    Regards,

    Thomas

    Monday, January 5, 2009 6:44 PM
  • just insrt the sp3 cd and run the setup ok
    Saturday, September 12, 2009 5:02 AM