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Hard drive destroyed by fire

    Question

  • My hard drive was destroyed, also computer, by fire can I download windows 10 on my lapyop with windows7?
    Saturday, April 22, 2017 7:44 PM

Answers

  • If your laptop had an OEM version of Windows 7 from which you upgraded to Windows 10, that license is no longer valid. You would need to purchase a new Windows 10 license.

    Carey Frisch

    Sunday, April 23, 2017 7:09 AM
    Moderator
  • Hi ,

    The free upgrade offer to Windows 10 has ended on July 29, 2016. If you never upgraded to Windows 10 on this laptop before July 29, 2016, you need to buy a Windows 10 key to perform upgrade.

    Besides, before you do the upgrade, please ensure the device manufacturer website has released the Windows 10 compatible driver for your machine model. Contact your manufacturer support to verify whether your machine model is compatible with Windows 10.

    Best regards

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 25, 2017 2:14 AM
    Moderator

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