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System Service Exception RRS feed

  • Question

  • Hy!

    In the last few days I encounterd a 'system service exception'. Due to this my notebook crashed.

    I tried to look to the dump file but I don't know how to fix the problem

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
    041814-40062-01.dmp 18/04/2014 13.03.54 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff802`c7afe369 fffff880`1aa35e80 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+5a440         x64 ntoskrnl.exe+5a440         C:\Windows\Minidump\041814-40062-01.dmp 4 15 9200 283.696 18/04/2014 13.05.31

    Can you help me?

    Thanks in advance...and Happy Easter!

    F

    Saturday, April 19, 2014 10:31 AM

All replies

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time

    Saturday, April 19, 2014 1:40 PM
  • Without the dump files, there is no further information that we can provide that is specific to your issue. The file reported as responsible for the crash is the kernel of the operating system, which is not specific to any service or driver. A general procedure to resolve this issue would be to check with the device manufacturer for updates for the drivers for your system components and updated firmware.

    Brandon
    Windows Outreach Team- IT Pro
    The Springboard Series on TechNet

    Tuesday, May 6, 2014 3:03 PM