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unexpected kernel mode trap RRS feed

  • Question

  • when I'm using a few programs, computer blue screen and restart."unexpected kernel mode trap"

    please help me.

    Tuesday, January 22, 2013 4:46 PM

Answers

  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Thursday, January 24, 2013 3:23 AM

All replies

  • Hi,

     

    According to BSOD error code, you can refer to Bug Check Code Reference.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Thursday, January 24, 2013 3:23 AM
  • oh.thank you very much!

    Thursday, January 24, 2013 1:05 PM