How to ask a question efficiently in TechNet forum RRS feed

  • Question

  • Thank you for posting in TechNet forum. The online problem solving can be relatively time consuming because it may require several messages to be sent back and forth to fully understand the symptoms, background, and troubleshooting steps already taken. Here are a few suggestions that help you get the best answer to your question as quickly as possible.

    When you post a question

    1. Select a good title which summarizes the specific problem you have. It will be the one of the main driving forces for others to want to actually read your item. Choosing a badly-formatted title will drive people away, thinking that since the title is so badly written, so must be the information and the question within the thread.

    2. Provide all the necessary information in your initial post. The following information would be very helpful:

    Symptom description: Detailed description of the problem. If you receive any error messages, please let us know the exact error WORD BY WORD.

    Environment: The system environment, such as your OS/application version, your network topology, and your domain environment, as so on.

    Any recent relevant configuration change(s): If the issue started to occur after installing an application, software update, or changing the configuration, please let us know.

    Any additional information. Tell what you have done prior to asking your question. This will help us understand your current situation.

    3. Write in a clear language. Avoiding spelling mistakes or grammatical errors. Please, do not type IN ALL CAPITAL LETTERS, as this may be interpreted as shouting and considered rude.

    4. Keep with the same thread. Do not refer to a post you made last year, and above all, please come back. There are thousands of posts where we have seen people write detailed answers without ever hearing back from the original poster.

    5. Be courteous when you reply, even if it's to say. "I've given up" or thanks that worked. (This improves the atmosphere of the entire community.)


    When answered

    Please, give Positive Feedback. Once you've received a correct answer to your question, either from a Microsoft employee, an MVP, or any community member, pleases reply to the post and mark it as answered. This allows others to benefit from your posts.

    Please, remember to click “Mark as Answer” on your post, if it answers your question. If you post has been marked as answered by someone else, but does not actully answer your question, then click “Unmark as Answer.” If you find a post to be helpful, please, click the up arrow (triange) to "Vote as helpful." This can be beneficial to other community members reading the thread.

    Monday, October 17, 2011 11:28 PM