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BAD_POOL_CALLER ERROR pleas help me RRS feed

  • Question

  • hello !! i'm using windows 8  X64 bit 

    Every time i put my laptop on sleep mode and return it on .. he gives me this error (the blue screen "bad_pool_caller" ) 
    what can i do to fix it ?? 
    may the error be a broken drive software that i have installed ?! 
    this is my E-mail if you need it  thax :)



    • Edited by jamal aky Thursday, March 21, 2013 10:05 PM
    • Edited by Juke Chou Monday, March 25, 2013 10:18 AM do not post your personal info
    • Moved by David Wolters Tuesday, May 21, 2013 2:38 PM Moving to a more appropriate forum
    Thursday, March 21, 2013 9:35 PM

Answers

  • you have the well known Hotspotshield crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004440039, Memory contents of the pool block
    Arg4: fffffa8009502bd0, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8009502bd0 Nonpaged pool
    
    FREED_POOL_TAG:  aPmI
    
    BUGCHECK_STR:  0xc2_7_aPmI
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80144284a5a to fffff8014408f040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExFreePool
    ndis!NdisFreeMemory
    HssDrv
    0x0
    0x0
    0x0
    0x0
    HssDrv
    0x0
    0x0
    0x0
    0x0
    
    IMAGE_NAME:  HssDrv.sys
    
    BUCKET_ID:  0xc2_7_aPmI_HssDrv+2bac
    
    
        Loaded symbol image file: HssDrv.sys
        Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
        Image name: HssDrv.sys
        Timestamp:        Thu Sep 02 19:47:07 2010



    remove the tool to stop the crashes:

    http://www.wikihow.com/Uninstall-Hotspot-Shield-%28V2.16%29


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Juke Chou Monday, March 25, 2013 10:19 AM
    Friday, March 22, 2013 3:41 PM
    Answerer

All replies

  • bad_pool_caller is a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    You get this:

    http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6]

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Friday, March 22, 2013 5:47 AM
    Answerer
  • this is it the  "  https://skydrive.live.com/redir?resid=523A9EB74F9626B6!225 "

    and i have update and scan my laptop .. but it did not work :( !!

    Friday, March 22, 2013 11:56 AM
  • you have the well known Hotspotshield crash:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004440039, Memory contents of the pool block
    Arg4: fffffa8009502bd0, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa8009502bd0 Nonpaged pool
    
    FREED_POOL_TAG:  aPmI
    
    BUGCHECK_STR:  0xc2_7_aPmI
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80144284a5a to fffff8014408f040
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!ExFreePool
    ndis!NdisFreeMemory
    HssDrv
    0x0
    0x0
    0x0
    0x0
    HssDrv
    0x0
    0x0
    0x0
    0x0
    
    IMAGE_NAME:  HssDrv.sys
    
    BUCKET_ID:  0xc2_7_aPmI_HssDrv+2bac
    
    
        Loaded symbol image file: HssDrv.sys
        Image path: \SystemRoot\system32\DRIVERS\HssDrv.sys
        Image name: HssDrv.sys
        Timestamp:        Thu Sep 02 19:47:07 2010



    remove the tool to stop the crashes:

    http://www.wikihow.com/Uninstall-Hotspot-Shield-%28V2.16%29


    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Juke Chou Monday, March 25, 2013 10:19 AM
    Friday, March 22, 2013 3:41 PM
    Answerer
  • it works  .. :D
    thank you for the help  :))
    Friday, March 22, 2013 5:28 PM