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Problems with Windows 7 Ease of Use Magnifier & Narrator RRS feed

  • General discussion

  • I am legally blind and need Windows 7 Ease of Use programs to use the computer.  However, I have been having problems with both the narrator and the magnifier.  I have Home Premium running on i5-3317u with integrated graphics and 6gb ram.

    Q1:  Magnifier has options to follow the keyboard focus and the text insertion point.  However, in my case, it will only follow the mouse pointer.  It will not follow the keyboard insertion point.  I want magnifier to follow the mouse pointer, the keyboard focus, and the keyboard insertion point.  How can I get them all to work properly?

    Q2:  I cannot get narrator to read documents, whether I use notepad, MS Word, or third party software.  Also, I cannot control narrator with the keyboard controls.  How can I fix these problems?

    Thank you for your time

    Tuesday, January 28, 2014 5:18 PM

All replies

  • Hi,

    This may occur if there are some corrupt system files on the computer. I would suggest that you run a SFC scan which would scan for corrupt system files on the computer and replace them

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

    If the above step fails then check if the issue persists in a new user account

    Create a user account

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

    Please also update your sound card and display card.

    Meanwhile, I suggest changing  Resolution settings for testing the issue.

    Change your screen resolution

    http://windows.microsoft.com/en-US/windows7/Change-your-screen-resolution

    Thanks
    Thursday, January 30, 2014 5:34 AM
  • Thank you for responding but none of those solutions helped.  The SFC scan said that all the files were fine.  Other user accounts have the same problems with the ease of access.  Updating the sound card and display drivers didn't help, and changing the resolution didn't help either.  Do you have any other ideas that might help?
    Wednesday, February 5, 2014 6:28 PM