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Files will not open in Internet Explorer - using Office Online Server - for a new WebApp RRS feed

  • Question

  • Hi,

    Files will not open in Internet Explorer for sites in a new web application...

    OOS works for sites in other web apps but not this new one...

    Error on screen = "Sorry, there was a problem and we cant open this doc"

    This is for ALL files - no they are not corrupt - i can dload and open them fine...

    Does OOS need to be told about new web apps?

    Friday, March 15, 2019 7:05 PM

All replies

  • Hi,

    No need to configure connection for the new web application. The OOS server is connected to SP server and will auto trust SP web apps.

    For your issue, I would suggest you disconnect the SharePoint server 2016 from Office Online Server and re-connect SharePoint server 2016 to use office online server. You can refer to below article about how to disconnect and connect SP server from OOS:

    https://docs.microsoft.com/en-us/officeonlineserver/configure-office-online-server-for-sharepoint-server-2016/configure-office-online-server-for-sharepoint-server-2016

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Monday, March 18, 2019 8:50 AM
  • OK thanks - not had a chance to do that - nice idea!
    Monday, March 18, 2019 7:06 PM
  • Hi,

    How are things going? Is there any update on your issue?

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Wednesday, March 20, 2019 8:41 AM
  • Hi,

    If you think my suggestion is helpful, you could mark it as an answer.

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Tuesday, March 26, 2019 3:19 AM