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BSOD: Driver Power State Failure - Win7 x64 RRS feed

  • Question

  • After recent update of graphics card driver (nVidia GeForce G 105M) my laptop crashes every 10-15 min. with BSOD. I tried to downgrade to an older driver version, but system still crashes. Next, I fully removed all softwares for my graphics card and installed it from scratch, the system still crashes with BSOD display. Here is the link to some dump files: http://1drv.ms/1syUUMb

    Any help would be appreciated!!

    Friday, September 26, 2014 7:25 PM

Answers

  • The error may be being caused by the edevmon.sys:

    0: kd> !devstack  fffffa800503f060
      !DevObj           !DrvObj            !DevExt           ObjectName
      fffffa800503d060 *** WARNING: Unable to verify timestamp for edevmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for edevmon.sys
     \Driver\edevmon    fffffa800503d1b0  InfoMask field not found for _OBJECT_HEADER at fffffa800503d030

      fffffa80050374e0  \Driver\ksthunk    fffffa8005037630  InfoMask field not found for _OBJECT_HEADER at fffffa80050374b0

      fffffa8005037040  \Driver\usbvideo   fffffa80050371b0  InfoMask field not found for _OBJECT_HEADER at fffffa8005037010

    > fffffa800503f060  \Driver\usbccgp    fffffa800503f1b0  Cannot read info offset from nt!ObpInfoMaskToOffset

    The edevmon.sys,which is dated Mar 23, 2012, is a component of ESET Endpoint Security and seemed to cause a similar error in the following thread:

    http://social.technet.microsoft.com/Forums/windows/en-US/ea6ebc33-78a0-4503-9c1f-f79c147cb663/bsod-driverpowerstatefailure-stop-0x0000009f

    Can you update the ESET software to the latest version or uninstall the ESET software and use alternative security software such as Microsoft Security Essentials.

    Also, the Driver Verifier appears to have been enabled and I would suggest that at this time to disable the Driver Verifier:

    Start > type verifier.exe in the "Search programs and files" box and press "Enter" > Delete existing settings > Finish


    • Edited by auggyMVP Friday, September 26, 2014 10:04 PM
    • Marked as answer by Oriff Sunday, September 28, 2014 2:44 PM
    Friday, September 26, 2014 9:58 PM
  • @auggy, thank you for your reply. The problem was in my antivirus software. I changed it to the home edition with version 7 and OS crashes anymore. Previousely I used Microsoft Security Essentials as a security software, but my laptop wasn't secured enough and I got some threats.. that was the reason why I moved to ESET software.
    • Marked as answer by Yolanda Zhu Friday, October 10, 2014 5:58 AM
    Sunday, September 28, 2014 2:44 PM

All replies

  • The error may be being caused by the edevmon.sys:

    0: kd> !devstack  fffffa800503f060
      !DevObj           !DrvObj            !DevExt           ObjectName
      fffffa800503d060 *** WARNING: Unable to verify timestamp for edevmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for edevmon.sys
     \Driver\edevmon    fffffa800503d1b0  InfoMask field not found for _OBJECT_HEADER at fffffa800503d030

      fffffa80050374e0  \Driver\ksthunk    fffffa8005037630  InfoMask field not found for _OBJECT_HEADER at fffffa80050374b0

      fffffa8005037040  \Driver\usbvideo   fffffa80050371b0  InfoMask field not found for _OBJECT_HEADER at fffffa8005037010

    > fffffa800503f060  \Driver\usbccgp    fffffa800503f1b0  Cannot read info offset from nt!ObpInfoMaskToOffset

    The edevmon.sys,which is dated Mar 23, 2012, is a component of ESET Endpoint Security and seemed to cause a similar error in the following thread:

    http://social.technet.microsoft.com/Forums/windows/en-US/ea6ebc33-78a0-4503-9c1f-f79c147cb663/bsod-driverpowerstatefailure-stop-0x0000009f

    Can you update the ESET software to the latest version or uninstall the ESET software and use alternative security software such as Microsoft Security Essentials.

    Also, the Driver Verifier appears to have been enabled and I would suggest that at this time to disable the Driver Verifier:

    Start > type verifier.exe in the "Search programs and files" box and press "Enter" > Delete existing settings > Finish


    • Edited by auggyMVP Friday, September 26, 2014 10:04 PM
    • Marked as answer by Oriff Sunday, September 28, 2014 2:44 PM
    Friday, September 26, 2014 9:58 PM
  • @auggy, thank you for your reply. The problem was in my antivirus software. I changed it to the home edition with version 7 and OS crashes anymore. Previousely I used Microsoft Security Essentials as a security software, but my laptop wasn't secured enough and I got some threats.. that was the reason why I moved to ESET software.
    • Marked as answer by Yolanda Zhu Friday, October 10, 2014 5:58 AM
    Sunday, September 28, 2014 2:44 PM
  • You're welcome for the help.

    Glad to see the home edition of ESET is working for you. 

    Thanks for the follow-up.


    • Edited by auggyMVP Sunday, September 28, 2014 3:48 PM
    Sunday, September 28, 2014 3:47 PM