locked
HP OfficeJet 5610 Printer offline and wont print RRS feed

  • Question

  • Hello,

    Suddenly my printer stopped printing after installing the Color  ink cartridge last week.  Now it is saying it's offline and I cannot connect or update the driver from the system.  I need this printer for work.  I looked for the printer drivers for Windows 10 on Microsoft.com but cannot find it.  Please help.  I cant work properly without the printer.

    Crystal 


    Friday, May 27, 2016 12:00 AM

Answers

  • Hi Crystal,

     

    You can download the printer driver from HP website, please refer to the link:

    http://support.hp.com/us-en/product/HP-Officejet-5600-All-in-One-Printer-series/441142/model/441144/drivers

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    we could also try to check spooler service, make sure it works properly.

     

    The printer displays offline when the printer is not connected to the network or is turned off or has gone offline.

    Verify that the printer is running and that all cables are secure. There might be a button to push to bring the printer online.

    http://technet.microsoft.com/en-us/library/cc938175.aspx

     

    In addition, for more about HP printer problems, you can ask manufacturer for further help.

    http://support.hp.com/us-en/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Tao

     

     


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    • Proposed as answer by Tony_Tao Wednesday, June 1, 2016 7:58 AM
    • Marked as answer by ZigZag3143x Wednesday, June 1, 2016 11:28 AM
    Saturday, May 28, 2016 10:44 AM

All replies