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DNF Launch Error Exception Code : 0x4000001f RRS feed

  • Question

  • Hi Guys,

    I need your help urgently.

    I have been trying to run the DNF game.

    But keep on getting this error.

    Plz note that the same program is running perfectly on my dude's laptop.

    We are using the same Win10 version, and same patch.

    This DNF is not associated with the Tencent one at all, it is my own personalized modification.

    Any understanding about this unwanted exception code ?

    Sunday, June 14, 2020 4:23 AM

All replies

  • the exception code is STATUS_WX86_BREAKPOINT: Exception status code used by Win32 x86 emulation subsystem.
    So I guess the game is compiled for x86, but run on a x64 Windows.
    Are you trying to run under a debugger?

    But you probably need to contact the developer.
    Sunday, June 14, 2020 8:57 AM
  • hey mate, see this is the point, 

    It runs normally without any issues on any other laptop except mine.

    And sometimes on my laptop, it is also able to run successfully.

    Any suggestions on how to solve the exception code from system side ?

    Monday, June 15, 2020 1:47 PM
  • contact the developer.
    Monday, June 15, 2020 2:20 PM
  • Looks like I need to change my laptop,

    Haha, Developer says there is no problem on the program itself

    I am the only one so far which encountered such a problem.

    Anyway, thanks, mate.

    I will see what else I could do.

    Monday, June 15, 2020 2:49 PM
  • On Windows side, if a game start failure, what we can do are:

    Run under Compatibility mode.

    Run as Administrator.

    Reinstall game, note installation path cannot include Chinese character


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    Tuesday, June 16, 2020 8:43 AM
    Moderator
  • 0x4000001f (STATUS_WX86_BREAKPOINT) is an exception status code that is used by the Win32 x86 emulation subsystem. It (I suppose) means that you reached a breakpoint which is not exploitable. You should enable debugging unmanaged code.
    Thursday, June 18, 2020 10:44 AM
  • Hi Sir Teemo,

    Thanks for your kind advise.

    Unfortunately there would be a bigger problem when the game will be run with compatibility mode of Win8/8.1/7/XP.

    I am still looking for the reason now.

    Anyway, just to try, would it be possible for someone to assist me on the analysis of dump file within blow drive ?

    https://pan.baidu.com/s/1WpCTJGRKpsJW2ewsd-CEpQ  password:j9rg 

    There are dump from process and event logger.

    Please, thanks so much !

    Saturday, June 20, 2020 12:55 PM
  • your download is to a BaiduNetdisk executable.
    Saturday, June 20, 2020 5:42 PM
  • Dear Sir EckiS,

    Sorry, my bad, plz see below converted downloading link:

    DNF.Dump : (800M)

    https://pcs.baidu.com/rest/2.0/pcs/file?method=download&path=%2FDump%2FDNF.DMP&app_id=778750

    Even logger : (23kb)

    https://pcs.baidu.com/rest/2.0/pcs/file?method=download&path=%2FDump%2Ffrom_event_logger_Report.wer&app_id=778750

    Please kindly use IDM or other multi-threads tool to cope with the downloading, suggesting to download the one with 23kb firstly.

    Once again, deep gratitude for any helpful suggestions as we have been disturbed for a few days.



    • Edited by Glay_Wang Sunday, June 21, 2020 3:51 PM Wrong Name
    Sunday, June 21, 2020 3:50 PM
  • the first link gives:
    {"error_code":31045,"error_msg":"user not exists","request_id":4012829332359474328}
    the second:
    {"error_code":31045,"error_msg":"user not exists","request_id":4012840529940220036}

    but anyway: what exactly do you expect us to see? As we don't have symbols for the game,
    we will not see very much in the dump file

    Sunday, June 21, 2020 4:31 PM
  • Try again.

    We have time difference.

    Above errors are predictable.

    Should be downloadable now.

    Actually expectation is to have any useful info about breakpoint.

    Coz to be honest , really dont know what the problem is, entirely same game is running perfectly in any other laptops other than mine.

    I am starting to doubt my hardware now...

    Sunday, June 21, 2020 5:02 PM
  • Try again.

    We have time difference.

    Above errors are predictable.

    Should be downloadable now.

    Actually expectation is to have any useful info about breakpoint.

    Coz to be honest , really dont know what the problem is, entirely same game is running perfectly in any other laptops other than mine.

    I am starting to doubt my hardware now...

    Sunday, June 21, 2020 5:02 PM
  • still the same error.
    Couldn't you simply use OneDrive or Google drive?
    Sunday, June 21, 2020 6:17 PM
  • Respected Sir EckiS,

    Here you go.

    https://sangforltd-my.sharepoint.com/:f:/g/personal/glay_wang_sangfor_com/Eh-cUZFtd65Dm_Bca7ZDa2wBwZ3L3dnamCrcgCNVr9E48Q?e=6npy6b

    Any findings would be appreciated !

    Regards.


    • Edited by Glay_Wang Sunday, June 21, 2020 8:29 PM
    Sunday, June 21, 2020 8:28 PM
  • I can only see that the exception is from the TerSafe.dll.
    maybe there is a newer version of the game available?
       Image path: E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\TerSafe.dll
        Image name: TerSafe.dll
        Timestamp:        Tue Jan  1 06:41:55 2013
        File version:     1.0.81.197
    Sunday, June 21, 2020 9:21 PM
  • but the weird thing is that there is no such file under that path.

    From the dump, does it say this exception code "0x40000001f" is associated with the missing of TerSafe.all ?

    Sorry this is beyond me.

    Monday, June 22, 2020 4:09 AM
  • "there is no such file under that path" - might be an artifact of chinese characters not being diplayed correctly on my system. The dll is in the same directory as the DNF.exe, so you should find it.

    E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\TenSLX.dll
    E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\TerSafe.dll
    E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\msvcr71.dll
    E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\ijl15.dll
    E:\Glayの秘境\游戏の人生\DNF\黑岩\黑岩春节版本(๑•̀ㅂ•́)و✧客户端\DNF.exe
    Monday, June 22, 2020 6:34 AM
  • the exception in the dump file is 0x80000003 (STATUS_BREAKPOINT), but htis correcponds to 0x40000001fWhy do I get STATUS_WX86_BREAKPOINT instead of EXCEPTION_BREAKPOINT when debugging 32 bit application on 64 machine?

    did you update the NVidia drivers? They seem to be from 2019, so there should be newer ones.
    Monday, June 22, 2020 6:49 AM
  • Will check.

    All these dll files have been recompiled into .exe, 

    no wonder I couldn't find it.

    Anyway, just wanna downsize the area of the problematic codes.

    So indeed, 0x4000001f is because of problematic TerSafe.dll ?

    Monday, June 22, 2020 8:19 AM
  • You may need to reinstall the client of DNF and disable third-party add-ons to check result

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    We invite you to post new questions in the "Windows 10 Installation, Setup, and Deployment" forum’s new home on Microsoft Q&A (Preview)!
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    Thursday, July 9, 2020 2:01 PM
    Moderator