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Blue screen of "death" on a two week old gaming pc RRS feed

  • Question

  • Hi all,

    im deeply frustrated at the fact that my two week old machine is having problems already :S.

    going to cut to the chase straight away, ive tried memtest and theres nothing wrong with the RAM, in addition i have windows 7 home premium which is genuine so theres no link to the BSOD from those two things, also i gave the pc back for a complete stress test and the company found nothing wrong, all of a sudden since yesterday (27/12/2010) after a windows update it crashed 4 times, and it happens whilst multi tasking and also it happens when there are mulitple programs running but no one is at the computer doing anything at that time, which adds to the frustration.

    i dont know how to upload the dump files like ive read in some threads so could someone tell me how to so that other forum users could take a look and see if they can help as well.

    below are the errors messages after the computer restarts itself following the BSOD:

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               7f

      BCP1:                                                    0000000000000008

      BCP2:                                                    0000000080050031

      BCP3:                                                    00000000000006F8

      BCP4:                                                    FFFFF80002E75D91

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\122710-20326-01.dmp

      C:\Users\Adil\AppData\Local\Temp\WER-33228-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Occurred again at 11:20

     

     

      Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               7f

      BCP1:                                                    0000000000000008

      BCP2:                                                    0000000080050031

      BCP3:                                                    00000000000006F8

      BCP4:                                                    FFFFF80002E9FEC8

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\122710-20638-01.dmp

      C:\Users\Adil\AppData\Local\Temp\WER-34881-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    Tuesday, December 28, 2010 6:18 PM

Answers

  • I found that you have create multiple threads for this same topic. In order to avoid confusion, let’s only discuss in the following thread which is already replied.

    Blue screen of "death" on a two week old gaming pc


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:24 AM
    Thursday, December 30, 2010 6:02 AM

All replies

  • Hi all,

    im deeply frustrated at the fact that my two week old machine is having problems already :S.

    going to cut to the chase straight away, ive tried memtest and theres nothing wrong with the RAM, in addition i have windows 7 home premium which is genuine so theres no link to the BSOD from those two things, also i gave the pc back for a complete stress test and the company found nothing wrong, all of a sudden since yesterday (27/12/2010) after a windows update it crashed 4 times, and it happens whilst multi tasking and also it happens when there are mulitple programs running but no one is at the computer doing anything at that time, which adds to the frustration.

    i dont know how to upload the dump files like ive read in some threads so could someone tell me how to so that other forum users could take a look and see if they can help as well.

    below are the errors messages after the computer restarts itself following the BSOD:

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               7f

      BCP1:                                                    0000000000000008

      BCP2:                                                    0000000080050031

      BCP3:                                                    00000000000006F8

      BCP4:                                                    FFFFF80002E75D91

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\122710-20326-01.dmp

      C:\Users\Adil\AppData\Local\Temp\WER-33228-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Occurred again at 11:20

     

     

      Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               7f

      BCP1:                                                    0000000000000008

      BCP2:                                                    0000000080050031

      BCP3:                                                    00000000000006F8

      BCP4:                                                    FFFFF80002E9FEC8

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\122710-20638-01.dmp

      C:\Users\Adil\AppData\Local\Temp\WER-34881-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    Tuesday, December 28, 2010 5:45 PM
  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, if you have it installed, update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, December 29, 2010 12:23 PM
    Tuesday, December 28, 2010 7:08 PM
  • i really appreciate the help, and goodness me you know alot about computers, and yes you are correct i do have ZoneAlarm installed in this computer, i have updated the drivers so I'll have to wait and see what happens, the system did crash half an hour ago this was before updating zone alarm which hopefully should have been the last. i will upload the kernel dump as a precuation. once again thanks for the help.

    Wednesday, December 29, 2010 12:40 AM
  • Also try this hotfix. This fixes it in such situation, too.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, December 29, 2010 12:23 PM
  • I found that you have create multiple threads for this same topic. In order to avoid confusion, let’s only discuss in the following thread which is already replied.

    Blue screen of "death" on a two week old gaming pc


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, January 7, 2011 9:24 AM
    Thursday, December 30, 2010 6:02 AM
  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, if you have it installed, update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    I just wanted to say for anyone else that gets a similar problem I have the same BCP numbers 1-3 with BCP4 being slightly different, and I was getting a BSOD every time I tried to run a certain video file, and randomly other times as well at least once an hour. Ran multiple extended memory checks, with no issues, stock drivers that came with the laptop, fresh reinstall. I tried the hotfix listed above and so far I have had any BSOD. I also have Zonealarm and thought I might have to uninstall but so far so good.
    Monday, January 10, 2011 9:55 PM