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RPC request to the Microsoft Exchange Information Store service for log truncation RRS feed

  • Question

  • Hello all

    Running Exchange 2013 CU3 on Windows 2008R2 sp1 in a two node DAG. We are seeing the bellow warning when running a backup. How to resolve this?

    RPC request to the Microsoft Exchange Information Store service for log truncation failed for database CoramB3\Servername. Error: Failed to notify source server 'servername.coram.com' about the local truncation point. Hresult: 0xc8000713. Error: Unable to find the file. Also log files are not being flushed


    Bulls on Parade

    Friday, March 7, 2014 7:54 PM

Answers

  • Hello,

    Please verify backup software.

    Please use vssadmin list writers command to check the status of the VSS admin. If it is in a failed state, please restart the Exchange replication service and then check the status again.

    Please use Get-MailboxDatabaseCopyStatus cmdlet to view health and status information about mailbox database copies.

    Please use Get-DatabaseAvailabilityGroupNetwork “DAG Name” | fl cmdlet to view configuration and state information for a DAG network.

    Please use Get-DatabaseAvailabilityGroupNetwork DAG Name\MAPINetwork | fl cmdlet and Get-DatabaseAvailabilityGroupNetwork DAG Name\ReplicationNetwork | fl cmdlet to check configuration information for MAPI network and Replication Network.

    If the above configuration information is ok, please check if there are other related errors in application log.



    Cara Chen
    TechNet Community Support



    Monday, March 10, 2014 4:30 AM

All replies

  • Hello,

    Please verify backup software.

    Please use vssadmin list writers command to check the status of the VSS admin. If it is in a failed state, please restart the Exchange replication service and then check the status again.

    Please use Get-MailboxDatabaseCopyStatus cmdlet to view health and status information about mailbox database copies.

    Please use Get-DatabaseAvailabilityGroupNetwork “DAG Name” | fl cmdlet to view configuration and state information for a DAG network.

    Please use Get-DatabaseAvailabilityGroupNetwork DAG Name\MAPINetwork | fl cmdlet and Get-DatabaseAvailabilityGroupNetwork DAG Name\ReplicationNetwork | fl cmdlet to check configuration information for MAPI network and Replication Network.

    If the above configuration information is ok, please check if there are other related errors in application log.



    Cara Chen
    TechNet Community Support



    Monday, March 10, 2014 4:30 AM
  • Hello,

    Is there any update?


    Cara Chen
    TechNet Community Support

    • Proposed as answer by AllanAsiriah Friday, March 14, 2014 4:33 PM
    Tuesday, March 11, 2014 8:17 AM
  • Hello i have the same issue. Did you see anysolution to that issue?

    thanks

    Friday, March 14, 2014 4:36 PM
  • I would suggest to for dismounting the database and mounting the database at off-production hours then re-run the backup. This should fix the issue ...if there is any database corruption or log file missing for the database.

    Exchange Queries

    Friday, March 14, 2014 6:52 PM
  • thanx, worked for me:

    Please use vssadmin list writers command to check the status of the VSS admin. If it is in a failed state, please restart the Exchange replication service and then check the status again


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    Thursday, June 9, 2016 7:58 AM