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MS Teams - Request button greyed out RRS feed

  • Question

  • We encounter the 'request button greyed out' issue a few times a week. During internal meetings, this is never an issue. Our Policies are set and everything looks to be in order on the admin page.

    The problem occurs when we have meetings with external customers. The meeting is created on our side of things. Participants all join the meeting. If an external participant shares their screen and has control, none of my employees (internal) can request control. The option is greyed out. This makes troubleshooting things on the customers side very difficult. The customer is using the App, not the web client. 

    Could this be something to do with the policy settings on the customers side ? Even though they are joining our meeting that has the correct policies set to share/request control.

    Thanks

    Nathan


    Monday, July 13, 2020 10:02 PM

Answers

All replies

  • Hi Nathan_EandM!

    If you share your screen to the external users, can they request control well in the meeting?

    I also agree with your idea. This issue seems related to your external customer’s policy settings. We recommend you contact your external customer to check if they have created the custom meeting policy to turn off “Allow external participants to give or request control’. For more details, you can refer to:

    https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams

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    Best Regards,
    Jimmy Yang


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    Tuesday, July 14, 2020 7:27 AM
  • "If you share your screen to the external users, can they request control well in the meeting?"

    Yes, that direction works fine. It is when certain customers are sharing their screen that we cannot request control.

    Nathan

    Tuesday, July 14, 2020 8:57 PM
  • Hi Nathan!

    Thanks for your feedback!

    Have you checked if the external user's meeting policy setting is the same as yours?

    Best Regards,
    Jimmy Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Tuesday, July 21, 2020 9:25 AM