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CD recognized But DVD not recognized RRS feed

  • Question

  • I have a TSScorp DVD+- RW TS-T633C ATA Device drive... and Windows 7 Home premium 64bit on my dell studio 1555. lately my drive has been unable to recognize any of the DVDs . it reads CDs just fine

    Ive tried 1. reinstalling

    2. deleting upper lower filters (which aren't there by the way!!)

    3.cleaning the lens

    it started when i updated it's firmware from the dell support site.. i guess they messed my drive up.. it was working fine before

    I Even have Ubuntu 10.10 installed along with win 7 

     

    Saturday, June 11, 2011 7:29 AM

Answers

  • Contact Dell technical support about the firmware issue. It's possible they can show you how to "downgrade" the firmware to the previous version that worked correctly.

     

    • Proposed as answer by Miya Yao Tuesday, June 14, 2011 7:37 AM
    • Marked as answer by Miya Yao Friday, June 17, 2011 5:05 AM
    Saturday, June 11, 2011 1:46 PM

All replies

  • Contact Dell technical support about the firmware issue. It's possible they can show you how to "downgrade" the firmware to the previous version that worked correctly.

     

    • Proposed as answer by Miya Yao Tuesday, June 14, 2011 7:37 AM
    • Marked as answer by Miya Yao Friday, June 17, 2011 5:05 AM
    Saturday, June 11, 2011 1:46 PM
  • Based on the specification here: http://support.dell.com/support/edocs/STORAGE/S229659/en/spec.htm, DVD is supported.

    Please install the proper driver for this device.

    Regards,

    Miya

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


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    Tuesday, June 14, 2011 7:41 AM