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why Windows 10 won't upgrade on my Computer RRS feed

  • Question

  • All I get when trying to upgrade from Windows 7 is a box with a uploading circle, spinning, after clicking the run button.  I have stopzilla antivirus was wondering if this is stopping  upgrade.

    Thanks Les

    Thursday, December 17, 2015 6:41 PM

Answers

  • Hi Les,

    How did you upgrade to Windows 10, using the Windows Update or Media Creation Tool?

    During upgrade, some antivirus may not compatible with Windows 10. I suggest you remember to backup all your important data, and then perform the upgrade process.

    To do it, you could consider use the Media Creation Tool:

    Get Windows 10

    https://www.microsoft.com/en-us/software-download/windows10


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    Friday, December 18, 2015 2:40 AM