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windows explorer crash

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windows 7 windows explorer crash every time i try to copy cd or dvd to hard drive and here is the log thing crashes to restart windows explorer

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: SHLWAPI.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be059
Exception Code: c0000005
Exception Offset: 0000000000014fca
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 6457
Additional Information 2: 6457802758f71ab57bc94d229003a601
Additional Information 3: 3c19
Additional Information 4: 3c19100cd6f1c5b4af3e6ef98838a655

Thursday, February 3, 2011 11:07 PM

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Hi,

Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

please download this reg file from my SkyDrive:

http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

André

[1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
[2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Friday, February 4, 2011 2:40 PM
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that did not fix it

Sunday, February 13, 2011 1:02 AM
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this fixes nothing it configures your Windows to generate a dump. With this dump I can see the cause.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Sunday, February 13, 2011 2:18 PM
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Hello Andre Ziegler,

I have the "windows explorer crash" problem when I try to open any item on Control Panel.

I placed the dump file (based on your your information) in my Skydrive.

Could you take a look for me please?

Best Regards.

Wednesday, June 1, 2011 11:40 PM