none
Erratic mouse

    Question

  • I have a 64 bit Sony Viao tap computer.  Since upgrading to Windows 10 the mouse has acted erratically.  Solution?
    Sunday, March 20, 2016 7:54 PM

Answers

  • Hi,,

    do you mean the mouse or touchpad.... to fix known touchpad issues

    Start>Control Panel>Mouse>uncheck "MultiFinger Gestures"... (you will have to redo this each time you reboot or the is a Windows update"

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Monday, March 21, 2016 2:40 AM
  • Hi toolman123,

     

    In order to assist you with current problem, we need to know more information.

    What exactly is your issue?

    How did your mouse act erratically?

    Before we do the upgrade, please ensure the device manufacturer website has released the Windows 10 compatible driver for your model machine.

    If the mouse moves erratically, we could change the mouse setting in Mouse & touchpad, type Mouse & touchpad settings in search box.

    if the issue persists, try to uninstall the mouse driver from Device Manger then reinstall again to have a test. Download and install it from Sony website. 

    If the issue still persists, try to plug the mouse to a different port to have a test, also test it on another computer.

     

    Best regards.


    Thursday, March 24, 2016 9:38 AM
    Moderator

All replies

  • Hi,,

    do you mean the mouse or touchpad.... to fix known touchpad issues

    Start>Control Panel>Mouse>uncheck "MultiFinger Gestures"... (you will have to redo this each time you reboot or the is a Windows update"

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Monday, March 21, 2016 2:40 AM
  • Hi toolman123,

     

    In order to assist you with current problem, we need to know more information.

    What exactly is your issue?

    How did your mouse act erratically?

    Before we do the upgrade, please ensure the device manufacturer website has released the Windows 10 compatible driver for your model machine.

    If the mouse moves erratically, we could change the mouse setting in Mouse & touchpad, type Mouse & touchpad settings in search box.

    if the issue persists, try to uninstall the mouse driver from Device Manger then reinstall again to have a test. Download and install it from Sony website. 

    If the issue still persists, try to plug the mouse to a different port to have a test, also test it on another computer.

     

    Best regards.


    Thursday, March 24, 2016 9:38 AM
    Moderator