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Windows 7 64 bit Blue Screen issue RRS feed

  • Question

  • Hi All,

    I've issue with Windows 7 64 bit machine where whenever I try to connect to my broadband using dongle connection initially it is not connected.When I try to connect multiple times using different ports get the blue screen.

    Regards,

    Nikhil Dharme


    Thursday, June 28, 2012 2:16 PM

Answers

  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?


    Hope this helps, Gerry

    • Marked as answer by Leo Huang Wednesday, July 4, 2012 6:34 AM
    Thursday, June 28, 2012 8:07 PM

All replies

  • Upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here, so we can analyze it and try to understand how you can fix this problem.

    Bye.


    Luigi Bruno

    Thursday, June 28, 2012 7:48 PM
  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?


    Hope this helps, Gerry

    • Marked as answer by Leo Huang Wednesday, July 4, 2012 6:34 AM
    Thursday, June 28, 2012 8:07 PM
  • Furthermore, for BSOD issue, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Leo Huang

    TechNet Community Support

    Friday, June 29, 2012 7:04 AM