AD RMS -Unable to get the certificate and clients dont get option to protect documents

All replies

• 

  

  0

  Sign in to vote

  The Only issue due to which its not working is the certificate as I see the Colum to be Blank , can anyone through some light .

  ---

  Anand Shankar

  Sunday, May 19, 2013 5:00 AM
• 

  

  0

  Sign in to vote

  Looks like everything boils to -Machine not activated

  Is there a way other than formatting to fix this if yes how and what can be done to automate this process .

  ---

  Anand Shankar

  Sunday, May 19, 2013 12:14 PM
• 

  

  0

  Sign in to vote

  I see the problem is more connected to Task Scheduler not able to trigger the ADRMS feature and also the DRM folder is all blank , There is No GIC or Machiene .Cert  files which is there on computer which it works .

  Any suggestion please !!!

  ---

  Anand Shankar

  Tuesday, May 21, 2013 12:51 PM
• 

  

  0

  Sign in to vote

  How are you trying to protect documents? Do you use Office? Which version (Pro / Standard / etc), 2010/2013/... 32 bit / 64 bit?

  Martin

  Tuesday, May 21, 2013 2:43 PM
• 

  

  0

  Sign in to vote

  Yes I use office 2010 Professional Edition both 32 and 64 Bit .

  I have windows RMS server 2003 with Rights management as 1.0 with SP2 .

  The issue is on the computer when I login its unable to find any file in DRM Folder - But when I login with other User (SAME OU Same GP )

  Its able to find the Cert -Machine.Drm file and it works but not sure why it doesn't on My Login . Let me know if you need any logs . 

  ---

  Anand Shankar

  Tuesday, May 21, 2013 7:06 PM
• 

  

  0

  Sign in to vote

  Hi could you run IRMCheck from here http://aka.ms/irmcheck ?

  The version on MS Download is outdated see http://social.technet.microsoft.com/Forums/en-US/rms/thread/53458615-13f3-40e5-895f-c0afe1208be7

  Regards

  Martin

  Wednesday, May 22, 2013 7:42 AM
• 

  

  0

  Sign in to vote

  I have Ran the IRM check from -http://aka.ms/irmcheck  and posted the result in my first post .

  The problem is when i login or other users do -The DRM folder is blank and it will not  populate with Cert-Machine.drm and other files .

  C:\Users\Userid\AppData\Local\Microsoft\DRM is all balnk !!!

  ---

  Anand Shankar

  Wednesday, May 22, 2013 11:48 AM
• 

  

  0

  Sign in to vote

  Any thoughts please !!!

  ---

  Anand Shankar

  Thursday, May 23, 2013 7:11 PM
• 

  

  0

  Sign in to vote

  The funny thing is that your office gets not detected. If I run irmcheck on mine machine I have no problems with office detection. Could you try to protect a document from office and send trace output using advanced techniques (see http://social.technet.microsoft.com/wiki/contents/articles/7700.ad-rms-troubleshooting-client-side-tracing.aspx)

  Martin

  Friday, May 24, 2013 8:01 AM
• 

  

  0

  Sign in to vote

  Logs uploaded -http://sdrv.ms/13PuW8q

  Please let me know .

  ---

  Anand Shankar

  Friday, May 24, 2013 11:02 AM
• 

  

  0

  Sign in to vote

  Wow, haven't seen anything like this until now :). But according to your log I see that the client indeed cannot activate.

  ...

  RMActivate.exe HR = 8004cf79

  ...

  0x8004cf79 means as per http://msdn.microsoft.com/en-us/library/windows/desktop/aa362575(v=vs.85).aspx E_DRM_MANIFEST_POLICY_VIOLATION. The only thing I could find is

  http://blogs.technet.com/b/rmssupp/archive/2011/08/24/more-rms-survival-tips-and-tricks-from-the-mind-of-quot-the-uwe-quot.aspx

   also this could help also (but less likely)

  http://technet.microsoft.com/en-us/library/dd772697(WS.10).aspx

  Martin

  Friday, May 24, 2013 11:23 AM
• 

  

  0

  Sign in to vote

  Thanks martin for the update .I have found solution to the issue and will post in wiki soon ...

  ---

  Anand Shankar

  Friday, May 24, 2013 9:21 PM
• 

  

  0

  Sign in to vote

  Resolution -http://social.technet.microsoft.com/wiki/contents/articles/17481.windows-rms-1-0-sp2-on-windows-server-2003-sp2-error-user-certificate-or-machine-not-activated.aspx

  ---

  Anand Shankar

  • Marked as answer by Anand - Saturday, May 25, 2013 7:51 AM

  Saturday, May 25, 2013 7:50 AM